Retail Keyholder; Store

Join to apply for the Retail Keyholder (Store 6493) role at Game Stop

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what s possible.

Join us in our mission to shape the future of gaming and bring the best gaming products to the world.

• Provide best-in-class guest service: greet guests, answer questions promptly and courteously, assist with video gaming needs, inform guests about promotions and trade-in programs, recommend additional items, apply selling behaviors during each transaction, and thank guests for choosing Game Stop.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, ensuring every guest receives top-notch service.
• Promote Game Stop’s guest benefits, such as title reservations and the Pro Rewards loyalty program.
• Keep store areas clean, organized, and merchandised according to guidelines; ensure fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard assets through inventory control and loss prevention practices, including scam awareness and safe banking deposits as required.
• Conduct store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the selling floor.
• Support store management in meeting sales, profit, and shrink goals and complete required administrative duties.
• Balance daily transactions in the POS system; complete closeout paperwork and bank deposits according to guidelines.
• Check shipments for discrepancies and report as needed; process defectives/recalls and stock pulls with proper labeling.
• Supervise and delegate tasks in the absence of management; follow all store policies and procedures.
• Follow opening and closing procedures and provide timely feedback on associate performance.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills; genuine and friendly assistance to every guest.
• Clear verbal and written communication skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced environment and meet performance expectations.
• Operate the POS system and complete required paperwork; basic math and alphabetizing skills.
• Self-motivated, team-oriented, with problem-solving abilities and good judgment.
• Flexible schedule, including extended hours, weekends, and some holidays; minimum 3 days/week availability.
• Ability to lift up to 30 lbs and perform tasks across the store; stand/walk for extended periods.

Benefits:
Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may apply.

Compensation: $8.50 - $11.25 per hour

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail

Disclaimer:
Game Stop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law.

Certain state-specific exceptions may apply.

This position accepts applications on an ongoing basis. Candidates should express their interest by applying.