Retail Sales Manager

Job Details

Location:

MERCHANTS SQUARE - D3 - CARMEL, IN 46032
Position Type:
Full-Time
Salary Range: $32,136.00 - $57,136.00 Base + Commission per year

As a Retail Sales Manager, you will train and lead a team to deliver an extraordinary customer experience that exceeds sales targets, supervise daily operation, hire, schedule, develop, and coach to ensure great customer experience, strong sales, and quality operations.

• Coach and develop team members to achieve company‑established Key Performance Indicators.
• Maintain location staffing through employee retention, recruiting, and training.
• Build a steady client base through ethical, customer‑centric business practices.
• Establish business accounts by partnering with the AT&T Signature team for community events outside the store.
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards.
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
• Uphold the stability and reputation of the location by complying with legal requirements.
• Stay informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

• Strong base pay and commission plus bonus schedule rewarding hard work, dedication, and commitment to excellence.
• Ongoing paid training.
• Exciting career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical, Dental, and Vision coverage.
• Life insurance.
• 401(K) retirement program.
• Paid vacation time.
• Total Pet Plan and pet insurance.
• Employee assistance program.
• Discounts on devices and AT&T service plans.
• Welcome kit of fun gear including 2 AT&T work shirts and personal protective equipment.
• Exclusive sales contests and incentives for hitting key AT&T initiatives.

My Wireless is a fast‑growing AT&T Authorized National Retailer with more than 240 locations throughout the US and Puerto Rico. Our mission is to inspire team members through journeys that instill knowledge, habits, and skills that enable them to connect with customers and realize goals and aspirations, one milestone at a time.

My Wireless is an equal opportunity employer and does not discriminate against current or prospective employees on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state, and local laws.

• 1 year management experience in a similar field (Required), preferably in the wireless industry.
• 1 year retail or customer‑facing sales experience (Required).
• Ability to work flexible hours, including evenings, weekends, and holidays (Required).
• Demonstrated ability to meet performance and operation standards (Required).
• Ability to motivate, lead, and coach to results (Required).
• Strong organizational skills and attention to detail (Required).
• Highly effective communication and interpersonal skills (Required).
• Bilingual (Preferred but may not be required depending on location).
• Bachelor’s degree (Preferred).
• Retail or customer‑facing sales experience in the telecommunications industry (Preferred).
• Experience prospecting through outbound calls (Preferred).
• Must be at least 18 years of age, legally able to be employed in the US, and have a high school diploma or equivalent (Required).

The physical demands for this position are represented by frequent standing, walking, and moving for prolonged periods, occasional lifting up to 10 pounds, reaching, climbing ladders, and fine handling of display materials. Dexterity is required. Vision abilities include working with small parts in mobile phones and viewing a computer screen for prolonged periods. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.