Merchandising Assistant Store Manager

Position Purpose

Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands‑on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM‑IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.

MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM‑ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions.

During the MASM‑IT training period, which will be up to 6 weeks, you will be learning to execute MASM key responsibilities.

• 15% – Customer
  
  Experience:
  
  supervising associates in the selling effort, leading GET culture, and setting the example; driving customer service and associate engagement through the store; ensuring customer concerns are solved effectively and taking necessary actions to resolve situations promptly.
• 10% – Operations Management: performing opening, closing MOD and other whole‑store focus responsibilities, adhering to all company policies and procedures, holding associates accountable, commanding store SOPs especially safety compliance, and maintaining process accuracy to mitigate shrink.
• 10% – Safety: ensuring self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• 15% – Sales and Productivity: working with key partners to plan merchandise placement, signing, and stock integrity through inventory management; learning to maintain and operate all store equipment and systems as well as daily financial operations.
• 50% – Training and Preparing for Assistant Manager Position: participating in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures, learning and demonstrating tactics to support key accountability such as staffing and scheduling, identifying and resolving stock deficiencies, supervising associate selling behaviors, resolving customer issues, and supporting service needs for installed sales/special orders and product sales;
  
  learning the performance management process, reviewing associate performance, and executing the associate disciplinary process when necessary; completing all assigned training modules and assessments.

• Reports to the Store Manager.
• Has 0 direct reports.

• Typically requires overnight travel less than 5% of the time.

• Must continuously stand or walk or regularly lift/handle/carry material or equipment of moderate weight (8–20 pounds).

• Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

• Demonstrated ability to collaborate and work effectively with cross‑functional teams.

• Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

• Knowledge, skills, and abilities typically acquired through completion of a bachelor’s degree program or equivalent degree in a field related to the job.

• 1 year.

• 3 years.

• 3 years.

• 3 years.

• None.

• Action Oriented
• Collaborates
• Customer Focus
• Drives Results
• Resourcefulness