Keyholder, Retail

Company Description

Woodhouse Spa is a nationally recognized wellness brand that curates personalized, joyful experiences beyond traditional spa services. Since its founding in 2001 and franchising since 2003, Woodhouse has grown to 88 locations across the United States, offering guests an inviting, comfortable environment for relaxation and rejuvenation. Each location provides a rich menu of transformative body treatments tailored to individual needs, ensuring every visit feels unique and meaningful.

Woodhouse’s commitment to exceptional service and guest care has earned numerous accolades, including being ranked #1 in Massage & Spa Services on the 2025 Entrepreneur’s Franchise 500. Team members join a trusted brand that prioritizes wellness, hospitality, and a high-quality guest experience.

The Keyholder at Woodhouse in Carmel, IN is a full-time, on-site role responsible for supporting daily spa operations and ensuring an exceptional guest experience. This position includes opening and closing the spa, securing the premises, and following cash-handling and safety procedures. The Keyholder greets guests, answers questions about services and products, books appointments, and assists with check-in and check-out to maintain smooth front-of-house operations.

The role involves supporting retail sales by recommending products, maintaining product displays, and ensuring a clean, organized reception area. The Keyholder collaborates with spa leadership and team members, helps address guest concerns, and promotes Woodhouse standards of service, professionalism, and wellness.

• Candidates should possess strong Customer Service and Customer Experience skills to create welcoming, thoughtful interactions and support guest satisfaction.
• Candidates should possess solid Communication skills to interact clearly with guests, team members, and management, including in-person, phone, and written communication.
• Candidates should possess Retail Sales and Product Knowledge skills to explain spa services and retail offerings, make appropriate recommendations, and support sales goals.
• Candidates should demonstrate reliability and integrity in keyholder responsibilities, including opening/closing procedures, cash handling, and adherence to safety policies.
• Prior experience in spa, hospitality, or retail environments is beneficial, along with basic computer and booking system proficiency.
• Availability for a flexible schedule, including evenings, weekends, and holidays as needed, and the ability to stand for extended periods and perform light physical tasks.