Inside Sales and Customer Service Representative

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Alpha Graphics Carmel is a locally owned marketing, print, signage, and visual communications company dedicated to helping businesses grow. We partner with organizations across Central Indiana to deliver high-quality print, graphics, mailing, and signage solutions backed by responsive service and dependable execution. Our team is committed to building long-term customer relationships while providing a collaborative, supportive workplace where employees can grow professionally.

Alpha Graphics Carmel is seeking a Graphics / Print Inside Sales & Customer Service Representative who thrives in a fast-paced environment and enjoys helping customers bring their projects to life. This role serves as a primary point of contact for customers—handling estimates, orders, project coordination, and inside sales activities while delivering an exceptional customer experience.

The ideal candidate has print, graphics, or visual communications SALES experience, strong attention to detail, and the ability to balance customer service excellence with proactive sales growth.

• Serve as a primary in-store and phone contact for customers, providing professional, timely assistance.
• Prepare quotes, enter orders, and coordinate projects with production and design teams to ensure accurate execution and on-time delivery.
• Identify upsell and cross-sell opportunities by recommending additional print, signage, marketing, or finishing solutions.
• Re-engage inactive customers and follow up on open estimates to generate new business.
• Assist walk-in customers with order placement, pickups, payments, and general inquiries.
• Clearly communicate project specifications and customer expectations to internal teams.
• Resolve customer concerns promptly and professionally, ensuring a high level of satisfaction.
• Maintain accurate customer records, notes, and job details within company systems.
• Stay current on Alpha Graphics products, materials, services, and capabilities.

• Preferred:
  Experience in printing, signage, graphics, or a related industry.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication abilities.
• Detail-oriented with strong organizational and multitasking skills.
• Problem-solving mindset with the ability to manage multiple projects simultaneously.
• Sales-focused attitude with the ability to recognize opportunities and recommend solutions.
• Proficiency with computers and order-entry or CRM systems (print MIS experience a plus).

• Work with a respected local business serving the Central Indiana community.
• Collaborative team environment focused on service excellence and growth.
• Opportunity to develop sales, print, and marketing communications expertise.
• Competitive compensation and performance-based growth opportunities.

If you enjoy combining customer service, project coordination, and inside sales in a dynamic print and graphics environment, we encourage you to apply and grow with Alpha Graphics Carmel.

* Alpha Graphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.