Customer Support - Inside Sales

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization  Company culture of internal promotions, diverse career paths, and meaningful
** Job Overview
** Inside Sales Representative is responsible for effectively promoting business on pre-owned vehicles to customers through various channels. The role is crucial in the sales process, from initial customer contact to follow ups if needed. This position requires strong communication skills, a deep understanding of automotive products, strong sales experience, integrity and the ability to build and maintain customer relationships. These qualities contribute to the success of inside sales representatives in a dynamic and competitive sales environment.

The specific requirements may vary based on the industry, business unit, and product or service being sold.
** Responsibilities and Duties
*** Customer Engagement:  + Respond promptly to customer inquiries through phone calls, emails, and other communication channels.  + Provide information about available used cars, including features, specifications, and pricing.  + Schedule and conduct virtual or in-person vehicle demonstrations for potential buyers.
* Sales Process:  + Guide customers through the sales process, from initial contact to the final sale.  + Conduct needs assessments to understand customer preferences and budget constraints.  + Collaborate with other team members, including finance and inventory management, to ensure a smooth sales process.
* Product Knowledge:  + Stay updated on the features and specifications of the pre-owned vehicles in the inventory.  + Educate customers on the benefits of purchasing used cars and address any concerns they may have.
* Negotiation and Closing:  + Negotiate terms and conditions with customers to secure the sale.  + Close sales and complete necessary paperwork, ensuring all legal and compliance requirements are met.
* Customer Relationship Management:  + Build and maintain positive relationships with customers to encourage repeat business and referrals.  + Follow up with customers post-sale to ensure satisfaction and address any concerns.
** Qualifications
* ** Previous experience in automotive sales, particularly in the used car market, is preferred.
* A college diploma or equivalent experience is required. Additional education or training in sales and marketing is a plus.
* At least 5 years of Customer Service experience, preferably with background in Sales
* Strong communication and interpersonal skills.
* Knowledge of automotive products, features, and industry trends.
* Ability to work in a fast-paced sales environment.
* Proven track record of meeting or exceeding sales targets.
* Familiarity with Salesforce, Five9 and Zoom.
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* Who We Are:

** At OPENLANE we make wholesale easy so our customers can be more successful.

** We’re a technology company
** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.  
** We’re a data company
** helping customers buy and sell smarter with clear, actionable insights they can understand and use.  
** And we’re an innovation company
** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

** Our Values:*
* ** Driven Way builders.
** We pursue challenges that inspire us to build, create, and innovate.  
** Relentless Curiosity.
** We seek to understand and improve our customers’ experience.  
** Smart Risk-Taking.
** We transform risk into progress through data, experience, and intuition.  
** Fearless Ownership.
** We deliver what we promise and learn along the way.

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* What We Offer:

*** Competitive Pay
* Mandatory Benefits: SSS, Phil Health, Pag-IBIG
* 13th month pay
* Paid Vacation and Sick Leave
* Birthday Leave
* HMO (available 2 months from start date)
* SSS Maternity and Paternity Leave
** OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.
**** We’re a technology company
** delivering next generation tools to accelerate and…