Product Manager & Client Operations Specialist

Job Overview

This position owns operational functions within the Product Management Division (PM) and is a point of contact for company-wide initiatives for the division. It serves as a project leader and division contact for C‑Suite and Executive Reviews within PowerBI, RFP responses, Infor, and iQQ. The role also provides division-wide training and high quality client service and sales support, and identifies needs and creates project plans for improvement.

The position takes ultimate ownership of assigned products and is directly responsible for product management, partner relationship management, and business development. Responsibilities include financial management; education, marketing, administration, and sales and client support of assigned products. The role regularly meets with product partners to establish and maintain deep relationships and becomes the internal subject matter expert (SME) to champion products effectively.

• Take ultimate ownership of assigned product(s); meet with product providers regularly to remain Allied’s internal SME and manage provider relationships.
• Understand product and market relevance and trends; ensure compliance with regulations/requirements; identify competitors and understand the competitive marketplace to drive marketing strategies.
• Oversee, develop, maintain, and monitor lead registration, pipeline tracking, and reporting.
• Maintain accurate product setup, quoting, and fulfillment through Allied’s point-of-sale delivery system (iQQ). Ensure implementation, maintenance, and accuracy of all rates, taxes, and program features in iQQ; troubleshoot product technical discrepancies; submit and test enhancements including testing and certification of new Application Programming Interfaces (APIs); maintain flex grids to ensure proper rating, verbiage, and other product-related changes.
• Provide product and sales support to Allied team members and clients through sales presentations and product demonstrations; coordinate with Allied Legal for research and compliance communication.
• Manage and monitor monthly product financials, control expenses to adhere to the established budget, understand and explain variances, and develop and implement remediation plans; assist with developing the annual budget for assigned products. Manage partner commission detail and financial resolution; perform provider commission audits and resolve issues.

• Act as the iQQ business unit representative for all point-of-sale products, maintaining bi-weekly touchpoints with Product Owners to provide multi-product context on tickets, enhancements, bugs, etc.
• Ensure the thorough development and testing of system enhancement executables as they apply to POS technology systems and products.
• Define and launch new products to meet and exceed business objectives.
• Systematically assess the effectiveness of business procedures in alignment with organizational goals, proactively identifying and implementing operational improvements.
• Serve as the business unit representative for the iQQ Business Continuity plan, ensuring high-value clients can continue quoting and selling in the event of a full outage.
• Collaborate with all departments within PM & CS to provide essential data and information for the execution of C‑Suite and Executive Reviews, emphasizing operational intricacies.
• Identify opportunities for new PowerBI reports with the Data Intelligence and Product Teams; advise on report development, test functionality, and ensure consistency across all products.

• Independently establish and implement business/marketing plans for both new and existing products to educate the sales team, stimulate sales activity, and support product growth.
• Create, update, and distribute product information and marketing materials to support marketing plans and drive sales and revenue growth.
• Oversee complex client implementations; manage partner commission detail and financial resolution.

• Meet with partners regularly to establish and maintain a good working relationship.
• Act as the Allied product SME; ensure timely payment from…