National Account Manager – Office Coffee Service

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Carmel, IN, US

The National Account Manager (NAM) – Office Coffee Service (OCS) is responsible for driving sales revenue, profit, and growth of major accounts within the office coffee channel. This role is critical for building and maintaining relationships with key decision makers and positioning the Java House Peel & Pour line for success across large accounts (both distributors and end‑using customers). This role will report to the Vice President of Sales for OCS.

• Grow and manage relationships with new and existing major national and regional clients to grow profitable sales
• Develop annual customer business plans to achieve revenue, volume, and profit targets within the OCS channel
• Help identify new OCS customer opportunities and partnerships to expand market presence and drive incremental growth
• Analyze sales data, market trends, and customer performance to optimize revenue and growth
• Track and coordinate new pricing and contracts and manage all contract renewals and negotiations for major accounts
• Partner with marketing to develop customer‑specific programs, collateral, and sampling initiatives to drive brand engagement
• Lead customer presentations, business reviews, contract agreements
• Stay current with industry trends and competitive landscape to identify growth opportunities

• Bachelor’s degree in business, marketing, or related field
• 5+ years of progressive experience in account management, business development, or sales strategy within the office coffee, and food service food and beverage industry
• Proven success managing national or regional accounts within OCS, distributor, or food service industry
• Strong negotiation, presentation, and relationship‑building skills
• Ability to travel as needed, including overnight travel (30-40%)

• Self‑starter with high energy and the ability to thrive in an entrepreneurial, fast‑paced environment
• Deep understanding of workplace coffee trends, employee engagement programs, and premium beverage positioning
• Proven success in both distributor and end‑user business development
• Excellent relationship‑building capabilities with decision‑makers and influencers within the office coffee and break room space
• Strong analytical and strategic thinker
• Proficient in data analysis tools, CRM systems, and Microsoft Office Suite
• Ability to approach every customer interaction with a problem‑solving and can‑do attitude
• Work effectively with others, especially other functions
• Ability to balance short‑term wins with long‑term strategic goals
• Exceptional presentation, negotiation, and relationship‑building skills
• Strong problem solving and solution skills
• Proven initiative and follow‑through to drive business