Franchise Account Executive

About OPENLANE

OPENLANE makes wholesale easy by delivering a digital marketplace for used vehicles. We combine technology, data, and auction expertise to serve OEMs, dealers, fleets, rental companies, and financial institutions worldwide.

We are looking for a Franchise Account Executive to drive customer experience and business growth in the EST time zone. This role coordinates closely with internal operations and the outside sales team to support and expand our customer base.

• Align internal and external stakeholders to achieve shared objectives and successful outcomes.
• Serve as a central point of contact, fostering collaboration and providing product expertise and technical support to customers.
• Monitor and measure performance and sales for assigned territories, intervening to resolve issues that affect performance and customer satisfaction.
• Listen to stakeholders' business objectives and forecasts, aligning technology and processes to meet their needs.
• Work closely with operational resources to ensure timely resolution of issues while maintaining strong communication.
• Provide education and support to external stakeholders on program features and enhancements.
• Coach customers on best practices to empower them to thrive within our marketplace through personalized guidance and support.

• 3‑5 years of inside sales and/or account management experience.
• Strong track record of achieving and exceeding sales goals.
• Proficient in online technologies and Google Suite.
• Proactive problem‑solving skills and ownership of issues from start to finish.
• Excellent oral and written communication focused on customer service.
• Strong organization, time‑management, and prioritization skills.
• Willingness and ability to travel approximately 15% of the time, roughly every other month.

• Experience with Salesforce.
• Bachelor's degree.
• Experience with DOMO or other data analysis tools.
• Residence within the assigned territory is highly preferred.

• Base Salary: $55,000 – $60,000 (depends on experience and qualifications).
• Target Bonus Range: $2,500 – $30,000 annually.

• Medical, dental, and vision benefits with employer HSA/FSA options (US).
• Immediately vested 401(k) (US) or RRSP (Canada) with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave (US).
• Employer‑paid short‑term and long‑term disability, life insurance, and AD&D (US).
• Robust Employee Assistance Program.
• Employer paid Leap into Service Day to volunteer.
• Tuition reimbursement for eligible programs.
• Opportunities for skill expansion and knowledge sharing within a global organization.

OPENLANE is an equal opportunity employer. We are a drug‑free workplace.