Spa Coordinator

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Wellness resources
• 401(k)
• Company parties
• Flexible schedule
• Vision insurance

Woodhouse Spa is a luxury, world-class hospitality brand known for delivering elevated experiences and exceptional customer service. Our environment is refined, guest-centric, and designed for excellence.

The Spa Coordinator, Hospitality Role, is a high-touch, sales-focused role responsible for ensuring the guest’s journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact, providing seamless check-in and check-out processes, personalized service recommendations, and relationship-driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance-based growth.

• Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand.
• Manage all check-in and check-out procedures efficiently and accurately.
• Build lasting guest relationships through personalized conversations and attentive follow-up.
• Recommend and upsell services based on guest preferences and service history.
• Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and full booking opportunities.
• Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency.
• Maintain a pristine, well-organized front desk environment that reflects our standards of excellence.
• Collaborate with service providers and management to ensure a seamless guest experience.
• Consistently meet or exceed individual and team sales goals.

• Minimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven track record in sales.
• Excellent communication skills.
• Tech-savvy ability to learn reservation, point-of-sales software.
• Solution-oriented mindset with impeccable attention to detail.

Achieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics. Surpassing monthly service recommendations & upselling goals. Developing long-term relationships with guests and becoming a trusted advisor.