Director of Operations

Director of Operations

The Director of Operations is responsible for the strategic leadership, operational oversight, and financial performance of a designated portfolio of approximately fifty mobile home and RV communities across an assigned portfolio. This position provides leadership and direction to regional and on-site team members while driving occupancy growth, revenue performance, capital improvement execution, operational consistency, and long-term asset value.

This role serves as a senior operational leader responsible for translating company strategy into measurable operational outcomes.

The Director is accountable for regional forecasting, business planning, marketing strategy execution, capital planning, operational standards, and overall community performance. The position requires regular field engagement through weekly property visits, virtual property reviews, and ongoing collaboration with corporate departments.

The Director operates with an ownership mindset, balancing strategic planning with hands-on operational execution to ensure communities are financially successful, operationally compliant, and aligned with organizational standards and objectives.

Essential Functions

Portfolio Leadership and Organizational Oversight:

• Direct and coordinate operational leadership activities across an assigned portfolio of manufactured housing and RV communities.
• Establish community priorities, performance expectations, and business objectives consistent with organizational goals.
• Provide oversight and direction to approximately 8–10 direct reports across the region, aligning operational activities, performance expectations, and strategic initiatives with organizational goals and regional business plans.
• Guide, support, and evaluate community leadership personnel through ongoing coaching, accountability discussions, and performance feedback.
• Assist in workforce planning activities including hiring recommendations, talent development, succession planning, and organizational alignment.
• Foster a culture focused on operational consistency, responsiveness, professionalism, and measurable business performance.
• Serve as a primary operational liaison between field teams and executive leadership.

Operations and Community Performance:

• Maintain oversight of day-to-day business operations across approximately fifty or more communities within the assigned region.
• Evaluate operational conditions, resident experience standards, physical asset conditions, and overall business effectiveness through routine site visits and virtual property assessments.
• Monitor occupancy levels, leasing activity, collections performance, and revenue trends to support overall portfolio performance.
• Develop and implement operational improvement strategies designed to enhance community performance and long-term asset stability.
• Coordinate regional operational initiatives and ensure timely implementation of company programs, operational standards, and process improvements.
• Address operational concerns proactively by identifying risks, performance gaps, and compliance-related issues.
• Support continuity of operations during emergencies, escalated operational situations, or critical business interruptions.

Financial Planning & Asset Performance:

• Maintain responsibility for regional financial outcomes including budget performance, forecasting accuracy, operating expenses, revenue growth, and overall profitability.
• Prepare annual operating plans, financial projections, and business performance forecasts for assigned communities.
• Review operational and financial reporting to identify performance trends, operational inefficiencies, and business opportunities.
• Participate in strategic planning discussions related to portfolio growth, operational transitions, asset positioning, and long-range business objectives.
• Review capital improvement priorities and coordinate project execution activities to support operational needs and property performance goals.
• Monitor capital spending activity to ensure alignment with approved budgets, project objectives, and organizational priorities.
• Partner with internal stakeholders to support occupancy initiatives, market…