Patron Services Coordinator

This is a part-time, IMRF and VSP vision insurance eligible, 25 hours per week supervisory position that requires availability to work evening and weekend shifts. This position accrues Sick and Vacation time monthly, and receives 2 paid holidays and 2 Floating Holidays annually.

Position Summary:

Direct the workflow of the department and delegate a variety of clerical tasks while performing the responsibilities of a Patron Services Clerk.

Essential

Job Duties and Responsibilities:

• Assist in training and coaching Patron Services Clerks and Materials Clerks
• Resolve customer disagreements positively
• Examine, and appropriately route, materials for review
• Maintain billing for damaged and unreturned materials within the Library and the SWAN consortium
• Analyze report data for problem solving with patron accounts and circulated materials
• Serve as Team Leader which includes handling patron concerns, managing emergencies and opening and closing of the facility
• Facilitate meeting room reservation requests
• Other duties as assigned

Education:

• High School diploma or equivalent

Experience:

• Two years public library Patron Services department experience preferred
• Two years customer service experience

Knowledge, Skills and Abilities:

• Ability to handle cash and credit transactions
• Ability to interpret and execute detailed procedures
• Interpersonal skills using tact, patience and courtesy
• Aptitude to direct others in their work
• Attention to detail, accuracy and organization
• Works collaboratively as a member of a team and independently with minimal direction
• Uses verbal, written and electronic communication effectively
• Proficient in using a personal computer and office productivity software
• Applies creative problem-solving to a variety of situations

Working Conditions/

Physical Requirements:

• Multiple daily collection of materials from inside and outside book drop in varying temperature and weather
• Ability to, bend, stoop, carry, reach, pull, push and lift up to 20 pounds

This position is an average of 25 hours per week and the schedule can be flexible, but will require the availability to work some evenings / weekends on a regular basis.