Service Operations Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Carol Stream, IL, US

5 days ago Requisition

Salary Range: $21.00 To $26.00 Annually

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving.

• We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.
• We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

We are seeking a detail‑oriented and adaptable Service Operations Coordinator to join our growing team. In this role, support our service department as an office administrator. This is a hands‑on position ideal for someone who thrives in a dynamic environment, enjoys variety in their workday, and is comfortable operating with autonomy in ambiguous situations. Net Suite experience is a plus, but a strong willingness to learn our systems and processes is equally valued.

This position will be full‑time, reporting into the Office Manager with oversight from the General Manager.

Act as the operational backbone of the service department, working closely with the Service Manager:

• Collaborate with the Service Manager to build and maintain the service team schedule — coordinating technician assignments, job priorities, and capacity
• Create, track, and close service work orders from initiation through completion; ensure all required documentation is captured
• Handle all billing and invoicing for service work — generate invoices upon job completion and ensure accuracy against work orders and contracted rates
• Manage collections for service accounts — follow up on outstanding service invoices and maintain positive customer relationships
• Serve as the primary point of contact for service department administrative needs
• Coordinate communication between service technicians, the Service Manager, and customers regarding scheduling, status updates, and billing questions
• Maintain service records and work order history in the system
• Support continuous improvement of service department workflows and documentation
• 2+ years of accounts receivable, billing, or related finance experience
• Demonstrated experience making customer‑facing collections calls
• Proficiency in Microsoft Office (Excel, Outlook)
• Strong attention to detail and accuracy in data entry and reconciliation
• Excellent verbal communication skills — confident on the phone
• Ability to manage multiple priorities and meet deadlines
• Experience working in a small to mid‑size company environment

• Experience with Net Suite (ERP) — training provided for the right candidate
• Background in service industry or field service operations
• Exposure to work order management or service dispatch processes
• Experience supporting operations teams in a coordination or admin capacity
• Familiarity with month‑end close processes

Office Environment:
This position is primarily performed in a professional office environment with standard lighting, temperature, and noise levels. The role requires prolonged periods of sitting at a desk and working on a computer. The employee must be able to access and navigate office and production areas as needed. Occasional lifting of items weighing up to 20 pounds may be required, such as boxes, office supplies, or product samples.

The position may also involve regular interaction with internal teams, vendors, and logistics personnel, requiring effective verbal and written communication skills. Standard business hours apply, with occasional flexibility based on operational needs.

Note:

The above working conditions are subject to…