Intake and Office Coordinator

Responsibilities

• Serve as the first point of contact for prospective clients, conducting intake screenings and gathering initial information to determine service fit.
• Manage client onboarding processes, including creating and maintaining accurate client records in compliance with HIPAA and organizational standards.
• Coordinate scheduling for clinicians, including initial appointments, follow ups, and calendar maintenance.
• Support front end client communication (phone, email and in-person when applicable), ensuring a welcoming and responsive experience.
• Maintain and organize counseling office systems, including digital and physical files, forms, and shared resources.
• Assist in developing, updating and streamlining intake workflows, documentation processes, and team protocols.
• Provide administrative support to the counseling team, including tracking key program data and supporting grant reporting efforts.
• Oversee general office coordination tasks such as supply management, space organization, and basic operational needs.
• Partner with the Counseling Center Director and Manager to improve efficiency, client access, and overall service flow.
• Support special projects and team initiatives related to program growth, systems improvement and client engagement

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Associate Degree in Social Work, Counseling, Psychology or other relevant behavioral health field.
• 1-3 years of experience with client intake, scheduling and onboarding processes.
• Strong organizational skills with the ability to manage multiple priorities in a medium-paced environment.
• Experience in client-facing administrative roles, preferably in a behavioral health, social service or healthcare setting.
• Knowledge of HIPAA compliance and best practices for handling confidential client information.
• Excellent interpersonal and communication skills, with a professional and welcoming approach to client interactions.
• Ability to manage scheduling systems and maintain accurate, detail-oriented documentation.
• Demonstrated ability to create, improve, and maintain administrative systems and workflows.
• Proficiency in Microsoft Office tools (especially Excel, Outlook and shared systems).
• High level of initiative, problem-solving ability, and adaptability.
• Ability to work both independently and collaboratively within a team environment