CRS & Order Management Specialist

Role Overview: Seeking a proactive Customer Service & Order Management Specialist to manage end‑to‑end orders and liaise between customers, sales, and production. You will balance office tasks with on‑floor coordination to ensure accurate, timely delivery.

• Location:
  
  100% on‑site / Carol Stream, IL 60188
• Work Schedule:
  
  Monday to Friday, 8 am – 4:30 pm
• Pay rate: $26 per hour
• Contract:
  
  W2 under staffing supplier; 6‑month duration (possible extension)

• Education:
  
  HS diploma/GED or higher.
• Experience:
  
  Minimum of 3 years of professional customer service experience in manufacturing.
• Software:
  Strong skills in Microsoft Word, Excel, and Teams; must be comfortable using ERP systems (SAP and Ariba).
• Technical Aptitude:
  Strong mechanical knowledge and understanding of industrial equipment/processes.
• Communication:
  Excellent written communication skills (majority of role is email‑based) and a professional phone demeanor.
• Physical Ability:
  Ability to walk and spend time on the production floor as needed to coordinate orders.

• Order Management:
  Handle high‑volume order entry, quoting, and ensuring pricing accuracy on all purchase orders.
• Production Liaison:
  Work directly with the production team to provide delivery updates and expedite emergency orders.
• Communication:
  Act as the primary liaison between Sales, Purchasing, and the Customer.
• Logistics Tracking:
  Provide shipment tracking information and proactively manage delivery timelines.
• Problem Solving:
  Enter and manage customer complaints through the internal system to ensure quick resolution.
• Multi‑Channel Support:
  Manage communications via email (75%), phone (15%), and chat (10%), handling both inbound and outbound inquiries.

This is a 100% onsite position in a fast‑paced environment. You will enjoy a fixed, stable schedule and the opportunity to work closely with various departments, from the front office to the manufacturing floor.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus, and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.