Customer Service Manager

## Customer Service Manager Apply locations:
Carol Stream-ILtime type:
Full time posted on:
Posted Todayjob requisition :
034388
** Greif
* * is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  With a commitment to legendary customer service, operational excellence, and global sustainability,
** Greif
* * packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  Learn more about the company's
** Customized Polymer**,
** Sustainable Fiber**,
** Durable Metal**, and
** Integrated Solutions
** at
**** and follow
** Greif
* * on Instagram and Linked In.
** OUR VISION:
** Being the customer service company in the world.
** OUR

PURPOSE:

** Creating packaging solutions for life’s essentials.
** Job

Requisition #:
** 034388 Customer Service Manager (Open)
*
* Job Description:

** The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif manufacturing and customer support environment. This role oversees customer service teams, drives operational performance, and ensures a high-quality customer experience aligned with Greif’s commitment to service excellence, responsiveness, and long-term customer partnership.

As a global leader in industrial packaging products and services, Greif places strong emphasis on customer relationships, operational reliability, and collaboration across functions. The Customer Service Manager plays a critical role in supporting those priorities by developing high-performing teams, improving service processes, and ensuring timely and accurate communication with customers and internal partners.## ##

Key Responsibilities
* Supervise Customer Service Representatives and manage the daily operations of the customer service function.
* Communicate pricing, product information, shipping dates, and other order-related details to ensure high levels of customer satisfaction and service reliability.
* Address escalated and more complex customer issues, ensuring timely resolution and strong customer relationships.
* Collect operational information and prepare reports, metrics, and service updates as required.
* Communicate departmental goals and expectations while applying company policies and procedures.
* Recruit, train, coach, and develop Customer Service team members while supporting employee engagement and performance management activities.
* Recommend salary increases, administer discipline, and promote positive employee relations in alignment with company standards.
* Partner closely with Operations, Scheduling, Shipping/Receiving, Supply Chain, Sales, and other departments to support customer needs and operational priorities.
* May prepare quotation packets, pricing documents, and customer support materials.
* Identify opportunities to improve customer service operations, workflows, communication, and responsiveness while recommending operational improvements.
* Support Greif’s culture of continuous improvement, teamwork, customer focus, and operational excellence.
* Perform other duties and responsibilities as assigned.## ##

Education and Experience
* Typically possesses a bachelor’s degree and 5–6 years of relevant experience.## ## Knowledge and Skills
* Strong supervisory, problem-solving, organizational, and planning skills.
* Advanced knowledge of products, customer support processes, and order management.
* Excellent interpersonal, verbal, written, and presentation communication skills.
* Ability to lead teams, motivate colleagues, and foster a collaborative work environment.
* Fundamental understanding of computer operations and business software systems.
* Strong customer service orientation and ability to build positive customer relationships.
* Ability to work cross-functionally in a fast-paced manufacturing and operational environment.
* Solid product line knowledge and understanding of customer requirements.

At
** Greif**, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive…