Customer Service Specialist

Customer Service Representative

The Customer Service Representative is responsible for supporting customer accounts by managing orders, monitoring delivery requirements, coordinating with internal teams, and resolving service issues in a fast-paced manufacturing environment. This role works closely with sales and operations to ensure accurate communication, on‑time delivery, and a high level of customer satisfaction.

• tServe as the day-to-day contact for assigned customer accounts
• .Communicate clearly and professionally with customers regarding timing, requirements, and problem resolution
• .Follow up on discrepancies, shortages, schedule changes, and service-related issues
• .Escalate critical issues appropriately and keep internal stakeholders informed
• .Maintain a strong sense of urgency to protect on-time delivery and customer satisfaction

• nt Enter and maintain orders, releases, purchase orders, and related data in the ERP syste
• m.Review releases and shipment requirements to confirm what must ship and whe
• n.Update order information as needed to keep system records accurat

• onsWork with sales, operations, and other internal teams to support customer require men
• ts.
  
  Coordinate with operations to provide updates on delivery, quality, and order progre
• ss.
  
  Manage shipment schedules, paperwork, labels, ASNs, invoices, and related documentati
• on.
  
  Audit shipments to confirm compliance with customer require men
• ts.
  
  Support expedited shipments, drop shipments, and other urgent customer needs when requir

• port
  
  Run reports and track account or order status as nee
• ded.
  
  Assist as backup support for coworkers when coverage is nee
• ded.
  
  Perform other related duties as assig

• tions1-3 years of customer service, inside sales support, order management, or related experience, preferably in manufacturing or distribu
• tion.
  
  Associate’s or bachelor’s degree preferred, or equivalent relevant experi
• ence.
  
  Experience working with ERP systems and Microsoft Office t
• ools.
  
  Strong communication, organization, and follow-through sk
• ills.
  
  Detail-oriented and able to manage multiple priorities in a fast-paced environ
• ment.
  
  Ability to work effectively with customers, sales, operations, and plant t

• ibutes
  
  Customer-first m
• indet
  
  Strong problem-solving and follow-up
• skills
  
  Ability to prioritize urgent delivery and service
• tments
  
  Accurate data entry and documentation
• habits
  
  Professional written and verbal communi

$55-60K Benefit Offe rings:
Paid Holidays;
Paid Vacation/Sick Time;
Health, Vision, and Dental Insurance;
Disability Insurance;
Life Insurance;
Flexible Health Spending Account; 401(k) with employer match;
Discretionary Bonus Program;
Education Assistance;
Professional Development.
* Benefit eligibility subject to company policy and benefit summary plan descr

iption. Multi Tech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, and discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.