CFX Fitness - Member Experience Representative

CFX Fitness
- Member Experience Representative Carol Stream

CFX Member Experience Representative

CFX is built differently. We deliver a high-quality fitness experience without the high price or intimidation factor. Our clubs are clean, comfortable, and convenient, so members can focus on showing up and making progress.

We are committed to providing the best value in fitness in the communities we serve. Each location is welcoming, consistent, and built to support our members every day.

Our team sets the standard. We take pride in our facilities, support our members, and deliver an experience people can count on. At CFX, you’re part of a team that helps people build better habits and stronger lives.

The Member Experience Representative delivers a consistent, welcoming, and well-run experience for every member visit. As the first and last point of contact, this role sets the tone for the club and upholds the CFX standard.

What We Offer

Competitive pay and bonus opportunities

Free gym membership and employee discounts

Team-oriented environment with strong support

Opportunities for growth and advancement

Key Responsibilities

Greet members and guests in a friendly, professional manner

Ensure accurate and efficient member check-in

Assist with sales, transactions, and member inquiries

Maintain a clean, organized, and welcoming front desk

Support overall club cleanliness, including equipment and restrooms

Restock supplies and keep the facility member‑ready

Communicate clearly and escalated issues when needed

Maintain accurate member information in company systems

Acknowledge and greet every member promptly

Keep the front desk and lobby clean and organized at all times

Provide clear, confident, and helpful communication

Address issues quickly and involve management when appropriate

Maintain professional appearance and follow CFX dress standards

Be reliable, engaged, and accountable every shift