Supervisor, Carol Stream Testing Center MFRNCNTRS

Supervisor, Carol Stream Testing Center (FT), MFRN
20163

CNTRS

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

• Manage all services and operations of an off-campus Learning Commons and Testing Center (LCTC) in collaboration with the Assistant Manager of Learning Support Services. Work with other LC Supervisors, Academic and Specialized Testing Coordinators, and COD faculty to provide a professional testing and academic support environment for students and community members.
• Manage the daily operations of assigned off-campus Learning Commons and Testing Centers including: service delivery to walk-in testers, scheduled specialized (high-stakes) testers, student inquiries, community member inquiries, academic support inquiries, instructor requests, etc. Maintain the testing lab, open computer lab, etc. in order to deliver the best possible experience for testers, students, and community members.
• Train, supervise, and evaluate Instructional Assistants (PT and Temp) in the administration of placement, diagnostic, academic and high stakes tests. Create and manage the staff schedules to assure proper coverage based on anticipated test deadlines and semester schedule. Understand and assure that FERPA policy is followed by staff.
• Assure that the site is compliant with the latest version of placement testing preparation/resources, and that the placement testing process is properly communicated to students. Assure that the Learning Commons and Testing Centers implement proper candidate identification procedures.
• Develop, maintain, and update operational systems. Oversee the testing computer program inventory, assuring that all specialized and academic testing programs are up to date. Ensure compliance with high-stakes testing company proctor certification and center specification requirements. Troubleshoot and resolve electronic program delivery issues and provide immediate tech support for examinees. Collaborate with COD IT Department and Specialized Testing companies regarding ongoing technical maintenance issues and evolving needs.
  
  Oversee that the test surveillance system is up to date and compliant with test vendor specifications.
• Manage high-stakes electronic test vendor scheduling systems to ensure compliance with implementation and customization requirements. Establish testing schedules for each vendor to maximize testing computer availability while also accommodating spikes in academic testing volume during peak periods.
• Communicate with supervisors and staff at off-campus Learning Commons locations, coordinators and staff in the Glen Ellyn Academic and Specialized Testing Center, Virtual Testing Center supervisor and staff in various other College departments to refine and improve policies, procedures, and accuracy of materials/resources.
• Coordinate with center instructors to conduct meet and greets with classes each semester. Conduct outreach to center instructors to inform of in-person and portal testing options. Work with faculty to deliver classroom tests and resolve testing concerns.
• Coordinate with Center for Access and Accommodations to provide testing services for students with special needs, especially in the use of adaptive furniture/equipment and testing software. Provide private testing accommodations as needed.
• Develop and update procedures for best practices for handling test delivery, test…