Field Service Technician

Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER and Perpetual POWER are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk.

With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at

The Battery and Charger Field Technician is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position typically reports to a Service Manager or a Lead Technician and has no direct reports. Training will be provided on the Battery Charger systems.

• Reliable attendance and punctuality.
• Work safely, follow all safety regulations, including site specific safety regulations established by customers.
• Perform routine preventative maintenance.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
• Travel to other branches or sites, as required, to assist with product installation, removal or repairs (some overnight travel will be required).
• Comply with company policies and procedures. These include but are not limited to warranty, safety, environmental, OSHA, DOT and Hazmat.
• Build strong relationships with customers.
• Take ownership of all company assets, including but not limited to vehicles, inventory, tools, and equipment.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Respond to client needs in a timely manner, while applying great customer service.
• Complete all service orders, PM worksheets, timecards, expense reports, and any documentation as required, in an accurate and timely manner.
• Work independently or with a team in a professional manner.
• Other duties as assigned by supervisor.

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.

• High School or GED required.
• Certification from a technical school focused on electrical, mechanical repair or battery maintenance preferred.
• Associate degree from an approved two-year college or university, preferred or equivalent experience.
• Must be able to pass a background check and drug screen.
• Possess a valid driver’s license, CDL a plus but not required.
• May be required to pass additional requirements under the Department of Transportation (Use the "Apply for this Job" box below). knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in material handling environment is preferred, but not required.
• Willingness to work occasional overtime.
• Travel daily, some overnight travel required.

Concentric Technicians may need to travel out of state to perform work. The Department of Transportation  several requirements for drivers of commercial motor vehicles weighing less than 26,001 pounds who are driving across state lines, including:

• Drivers must be at least 18 years old to drive 'Intrastate'. Drivers must be at least 21 years old to driver 'Interstate'.
• Drivers must have a valid driver's license at all times.
• Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their…