On-Site Manager - Field Service & Installation (Filling​/Capping Machinery

Job Summary

The On‑Site Manager is responsible for the overall on-site coordination of installation projects/service activities at a customer’s manufacturing facility. The on‑site manager must ensure safe, efficient, and compliant project completion while meeting quality, customer, and financial objectives. This role oversees the work done on site by a team of technicians. Such teams may consist of Serac technicians and depending on the project, 3rd party OEM, and additional contractors.

Reports to:
Field Service Manager

The On‑Site Manager is responsible for the overall on-site coordination of installation projects/service activities at a customer’s manufacturing facility. The on‑site manager must ensure safe, efficient, and compliant project completion while meeting quality, customer, and financial objectives. This role oversees the work done on site by a team of technicians. Such teams may consist of Serac technicians and depending on the project, 3rd party OEM, and additional contractors.

The On‑Site manager will work hand in hand with the Serac project manager or other team members.

• Lead installation and commissioning of new filling-capping machines, occasionally including complete lines.
• Lead rebuilding or retrofit works activities on existing equipment
• Ensure compliance with OSHA and food safety standards (e.g. GMP...).
• Maintain a strong culture of workplace safety and regulatory compliance.
• Monitor and ensure milestones in the planning are met and documented.
• Prepare and present professional daily reports including site activities, issues encountered, Customer production related schedule, techs hours, etc…
• Technician(s) concern(s) management / internal escalation.
• Be in regular communication with Serac project manager or assignee.

• Technical Expertise:
  Proficient in automation principles, electrical circuitry, PLCs (Allen Bradley, Siemens), Computer based controls (e.g. Isagraf), and reading and interpreting pneumatic and hydraulic drawings as well as MS office tools.
• Communication & Interpersonal
  
  Skills:
  
  Excellent verbal and written communication, customer service, and interpersonal abilities. Daily reporting and record keeping is essential. The ability to lead meetings with customers in a professional way is key to the success of this function. Knowledge of Spanish or French is an advantage.
• Work Flexibility & Travel:
  Must be able to drive and travel extensively (80%+), work weekends and overtime, and adapt to stressful situations or changing priorities. Must be prepared to be deployed 2 to 4 weeks at a time.
• Teamwork & Independence:
  Must work well independently and in a team, managing multiple projects with minimal supervision.
• Health & Safety & Administrative
  
  Skills:
  
  Strong awareness of health and safety, mechanical aptitude, and fluency with Windows Office products.

• Minimum of an associate degree in engineering. Practical experience may be substituted for years of education.
• 7 years’ experience installation of packaging machines, preferably filling and capping machines
• 5 years’ experience leading on-site teams of various backgrounds and suppliers.

Work is performed largely at customer sites. When not at customer sites, some hours will be spent at various remote locations or at Serac’s office.

Hours of work are generally during regular business. There will be some variation in work hours due to employee shift schedules, special projects, deadlines, customer needs, and various other business concerns.

Out of town and overnight travel, both local and international, is required for business and education, by air and/or auto.

Must be able to lift and carry up to 50 pounds, as well as the ability to bend, kneel, walk, or sit for extended periods of time. The ability to reach above head and below knees is also required.

This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements and duties are subject to change over time.