Customer Service Liaison - Solutions

Customer Service Liaison - Solutions

Department: Customer Service, Solutions

Location: Carol Stream, IL

Type: Full-time

Provide excellent customer service by communicating with customers and/or sales staff by following through on every aspect of the order.

• Receives customer orders, coordinates all purchase order details, enters orders into the database, and prepares orders for shipment.
• Answers all incoming calls.
• Responds to inquiries such as tracking, pricing, C of A's, shipments, credits, scheduling, cancellation, adjustments, quotes, warehousing, and any other information pertaining to orders, and collects bills of lading to create invoices and related paperwork.
• Prepares Open Orders Report and reviews it with Sales Rep and/or customer on weekly or monthly Sales/Customer calls.
• Maintains contracts (inputs into the database and works with Product Managers and Salespeople to manage release dates for products).
• Arranges and secures freight rates through TMS and collaborates with customers for shipments they arrange.
• Supports sales with new customer leads.
• Assists the assigned Salesperson to help satisfy customers' needs as deemed necessary.
• Performs additional duties as deemed necessary by the Customer Service Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma and experience in an office setting with 2-3 years proven success as a customer service representative.

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Ability to prioritize tasks and function well in a high‑paced, sometimes stressful environment.
• Advanced skills in Microsoft Office (Word, Excel, and PowerPoint).
• Familiarity or general aptitude for ERP system JDE is preferred.

• Ability to lift up to 10 lbs.
• Work environment is normally in an office setting; must be able to make frequent rounds in a warehouse environment.
• Ability to view a computer screen and type for extended hours.
• Ability to sit and stand for extended periods of time.
• Other physical requirements include moderate standing and occasional squatting, bending, and twisting.
• Ability to work around a variety of different smells and aromas.
• Ability to adjust work schedule as business needs require.

All Prinova employees are required to ensure compliance standards with food safety, food defense and food quality (FDA, ILDPH, FSMA, and BRC). It is the responsibility of each employee to comply with occupational safety and health standards issued under OSHA and to follow all rules, regulations, and procedures established by the Company to ensure that their actions do not impact the health and safety of themselves or others.

Competitive Pay – $25 to $30 an hour. Experience, education, geographic location, and shift are all taken into consideration.

• Medical, Dental, Vision
• Employer paid STD and LTD
• HSA and FSA
• Paid Maternity and Paternity Leave
• PTO
• Employer paid Basic Life Insurance
• 401(k) & Roth with employer match
• Eight Paid Holidays + 3 Floating Holidays
• Voluntary - Critical Illness, Hospital Indemnity, Accident
• Personal growth including training and development opportunities

Disclaimer: Prinova is committed to providing equal opportunities without regard to race, color, religion, sex, pregnancy, creed, national origin, age, physical or mental disability, protected medical condition, medical leave, marital status, citizenship status, ancestry, veteran or military status, sexual orientation, genetic information, domestic violence victim status, Civil Air Patrol status, or any other characteristic or group status protected under applicable law.