Systems Administrator

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

As a Systems Administrator I, you will be responsible for the reliability and security of our end‑user computing environment across Windows, macOS, mobile devices, warehouse handhelds, and supporting endpoint systems. You’ll leverage our Endpoint Management platforms (Intune and Jamf), enforce policy and configuration standards, support patching and software deployments, and keep our device ecosystem stable and well-documented.

You’ll work closely with Security, Helpdesk, Identity, and Infrastructure teams to strengthen our endpoint posture and streamline operations. This role demands sharp troubleshooting, clear communication, and a drive to simplify and scale how we manage devices.

Beyond endpoint management, you’ll also have opportunities to work with our collaboration stack—supporting and improving Teams, Amazon Connect, and contributing to AWS systems administration where skills and interest align.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Administer and support Intune and Jamf across Windows, macOS, mobile devices, and warehouse handhelds.
• Maintain and improve device policies, compliance rules, and configuration standards.
• Oversee enrollment, health, lifecycle settings, and deployment readiness for all endpoints.

• Lead OS and application patch cycles for Windows and macOS.
• Package and deploy software through Intune and Jamf with a focus on stability and simplicity.
• Act quickly on security‑driven updates and vulnerability remediation.

• Use Power Shell and Bash to automate tasks, streamline configurations, and resolve complex issues.
• Maintain organized script libraries and look for opportunities to reduce manual workload.
• Serve as an escalation point for advanced endpoint and configuration problems.

• Support and enhance our collaboration stack—Microsoft Teams and Amazon Connect—including policy/config updates, integrations, and troubleshooting.
• Contribute to AWS administration (e.g., EC2, IAM, S3, monitoring), assist with environment hygiene and automation, and help align endpoint needs with cloud services.
• Partner with Infrastructure and App teams on integrations between endpoints, Teams, Amazon Connect, and AWS to improve reliability and user experience.

• Produce clear runbooks, KB articles, and operational documentation.
• Use Service Now and Azure Dev Ops to manage work, track tasks, and keep backlog items moving.
• Partner across Security, Helpdesk, Identity, and Infrastructure to improve processes and strengthen endpoint security.
• Execute on all other duties as assigned.

• Experience managing Windows and macOS endpoints using modern Endpoint Management…