Technology Services Coordinator

Technology Services Coordinator

The Technology Services Coordinator is a customer and education‑focused IT role that serves as the primary contact for resident technology support and staff technical training. This position works closely with the Community Technology Engineer to address staff technology needs and collaborates with Central IT leadership on operational technology and project support. It develops and delivers educational programs for residents and staff to promote digital literacy and best practices for using Covenant Living systems.

The role also provides audio/visual support for community events, ensuring equipment is properly set up and functioning. In addition, this position plays an active role in project management by assisting with planning, coordination, and execution of technology initiatives within the community.

• Facilitate workshop sessions covering a range of technical subjects, designed to address evolving needs. Workshops include hands‑on training, Q&A sessions, and demonstrations of new technologies or updates.
• Assist in staff onboarding through structured IT training, ensuring everyone is equipped to utilize community technology systems effectively.

• Primary provider of in‑home technology services: schedule and conduct resident appointments to deliver personalized, one‑on‑one assistance. Supports device setup, Wi‑Fi configuration and troubleshooting, streaming service setup, account access support, email, video calling, smart‑home devices, online safety, digital health tools, photo management, social media, software updates, online transactions, accessibility features, and other technology‑related needs.
• Develop and deliver educational presentations aimed at informing residents and staff about common technology topics and best practices.
• Lead weekly Resident Technology Concierge sessions, offering brief in‑person support for basic IT needs.
• As a member of the Resident Technology Committee, gather and incorporate resident feedback to enhance technology services within the community, shaping future initiatives and improving overall satisfaction.
• Provide community‑wide AV support, ensuring audio‑visual equipment in common areas and event spaces is functional and ready for use.

• Assist the Community Technology Engineer and larger IT team with basic IT support tickets for staff, addressing issues such as Microsoft Office application questions, mobile device issues, login problems, password resets, printer malfunctions, staff equipment replacement deployment, Wi‑Fi connectivity issues, user education providing quick tips or guidance, and any other basic technology support needs.

• Collaborate with the Community Technology Engineer – Regional Lead, Community Technology Engineer, and Central Office IT to assist in IT project deployments, supporting the implementation of new systems, upgrades, and technology initiatives within the community and nearby locations.
• Provide operational support: manage hardware orders, inventory tracking, and oversee recycling efforts to maintain proper asset management, ensuring resources are used efficiently and responsibly.

• Required Degree: N/A
• Preferred Degree:
  Equivalent Experience
• Preferred Certificate(s): A+ Certification preferred
• Experience:
  • 0‑1+ years’ related experience in a technical IT services position.
  • Experience teaching technology to non‑technical audiences.
  • Experience working in a senior living facility or with older adults is preferred.
  • Project support experience (assisting with deployments, upgrades, or technology rollout).

• Excellent customer service skills and a desire to maximize customer satisfaction.
• Strong oral and written communication skills; ability to explain technical concepts to non‑technical audiences.
• Basic knowledge of PC hardware, Windows OS, Apple products, printers, and networking.
• Basic technology abilities to work effectively with a wide range of equipment and technologies.
• Ability to keep up with…