Sr. Director-Strategic Services-Global Lifecycle

Position Overview

As the Strategic Services leader for Lifecycle Services, you will be a key driver in shaping and executing the go-to-market and execution strategies for our comprehensive suite of IT solutions. This role requires a seasoned professional with a deep understanding of supply chain, technology, and the ability to navigate the entire life cycle of IT product services. You will be responsible for positioning our services, analyzing market data, developing customer offerings, partnering with key OEMs, aiding in sales enablement, driving customer engagement, and ensuring the success of our Global Lifecycle Services offerings in the market.

• Develop go-to-market strategies for Technology Lifecycle Services
• Analyze market trends, competitive landscape, and customer needs to identify opportunities for differentiation and market penetration.
• Partner with key sales segments to create a GTM and Execution plan specifically for those customers, including account planning, identification of white space within existing accounts, and creating unsolicited proposals.
• Develop customer offerings specific for this customer segment.
• Conduct Customer tours of Technology Solution Center and be able to speak to customers about our end-to-end integrations and Lifecycle Services.

• Create demand generation campaigns and customer facing materials.
• Define and communicate a compelling value proposition for our services, emphasizing the end-to-end solutions provided throughout the product lifecycle.
• Develop messaging and positioning strategies to effectively articulate the benefits of our services to target audiences.
• Propose and evaluate pricing options that will resonate with clients and accurately reflect Zones costs and margin objectives.
• Develop social media campaign cadence including blogs, posts, Linked In Live, Webinars, and videos.

• Work closely with the sales team to provide them with the tools, training, and resources needed to effectively sell Technology Lifecycle Services for Store and Branch customers.
• Develop sales collateral, presentations, training modules to support the sales process.
• Conduct sales training and develop sales competency testing.

• Build and maintain strong relationships with key customers, understanding their needs and ensuring our services align with their requirements.
• Develop solution offerings that meet today’s customers in this segment (retail, medical, financial, public sector, other).
• Gather customer feedback and insights to continuously improve our offerings.
• Participate in new customer briefings and down select for RFPs. Help sales close deals.
• Conduct tours and executive briefings at TSCs.

• Identify and cultivate strategic partnerships with OEMs that can enhance our Technology Lifecycle Services.
• Collaborate with technology partners and service providers to create mutually beneficial alliances.
• Explore specialty OEMs for Point of Sales, Kiosk, mobility and other emerging technologies to add to product portfolio.
• Establish the required certifications for selling and services specialty products.

• Establish and track key performance indicators (KPIs) to measure the success of go-to-market initiatives.
• Provide regular reporting and analysis to leadership on the performance, delivery and execution of Technology Lifecycle Services for Store and Branch customers.
• Drive quality execution, develop continuous improvement and measure quality performance metrics.
• Manage P&L and budget; provide monthly and quarterly forecast against budget and stretch targets.

• Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
• Proven experience (10+ years) in a leadership role with focus on developing and executing successful go-to-market strategies for integrations and lifecycle services.
• In-depth understanding of supply chain processes, logistics, lifecycle, and ITAD services.
• Strong understanding of the technology lifecycle services and processes, specifically in Workplace and Advanced Technology.
• Exceptional strategic thinking, analytical, and problem-solving skills.
• Excellent communication and presentation abilities.
• Demonstrated ability to collaborate across functions and lead cross-functional teams.

Qualified candidates can expect a salary range of $200,000-$230,000.

Zones offers a comprehensive benefits package, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. The company also offers paid time off and personal sick leave in compliance with individual state requirements.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability,…