Integration Supervisor

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

As an Integration Supervisor you will provide operational supervision of the Integration Department during normal shift hours, and work directly with Integration Technicians to provide feedback, education, and growth. You will also work with the department management to develop, maintain, and update integration procedures for Zones customers, provide feedback and suggestions on existing procedures, and provide for suggestions and improvements of Integration equipment and infrastructure.

The responsibilities for this role include coordinating production schedules and supporting technicians.

• Utilize production schedule and regular communication with Sales and Engineering staff to schedule production schedules.
• Communicate regularly with Manager, sales, and operation staff to maintain and accurate understanding of upcoming projects. Develop and promote schedules and ETAs of upcoming projects.
• Ensure production schedules are set with delivery methods and customer specific SLAs accounted for.
• Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers.
• Regularly review lab equipment. Arrange for replacement of essential equipment or recommend equipment upgrades or changes as needed.

• CompTIA A+ Certification. CompTIA Server+ or equivalent highly desirable
• Experience managing a team of 5-10 technicians
• Competent analytical and problem-solving skills.
• High level of accuracy and strong attention to detail.
• Ability to accurately prioritize technical tasks based on customer requirements.
• Ability to work under strict time constraints.
• Experience with customer interaction and customer satisfaction.
• Must have demonstrated knowledge of PC operating systems, software, hardware, and peripherals.
• Solid understanding of all major Windows Operating Systems.
• Proficient in productivity applications like MS Office.
• Working knowledge of WAN/LAN, network protocols (TCP/IP), and remote access.

Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

Qualified candidates can expect a salary range of $60,000 - $80,000.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.