Sr. Director-Strategic Services-Global Lifecycle

Description

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

As the Strategic Services leader for Lifecycle Services, you will be a key driver in shaping and executing the go-to-market and execution strategies for our comprehensive suite of IT Solutions for domestic and global corporations. This role requires a seasoned professional with a deep understanding of supply chain, technology, and the ability to navigate the entire life cycle of IT product services.

You will be responsible for positioning our services, analyzing market data, developing customer offerings, partnering with key OEMs, aiding in sales enablement, driving customer engagement, and ensuring the success of our Global Lifecycle Services offerings in the market. As a strategic service professional, you will develop and execute high-level goals or growth across the Store and Branch service offerings and strategies.

Constantly staying abreast of market trends and competitor activities to anticipate and respond to change swiftly. Set and relentlessly pursue ambitious objectives to deliver impactful results. Strong ability to analyze market data, identify opportunities, develop solutions requirements, and measure effectiveness of GTM strategies.

• Develop go-to-market strategies for Technology Lifecycle Services
• Analyze market trends, competitive landscape, and customer needs to identify opportunities for differentiation and market penetration.
• Partner with key sales segments to create a GTM and Execution plan specifically for those customers. Including account planning, identification of white space within existing accounts, and creating unsolicited proposals.
• Develop customer offerings specific to this customer segment.
• Conduct Customer tours of Technology Solution Center and be able to speak to customers about our end to end Integrations and Lifecycle Services.

• Create demand generation campaigns and customer facing materials.
• Define and communicate a compelling value proposition for our services, emphasizing the end-to-end solutions provided throughout the product lifecycle.
• Develop messaging and positioning strategies to effectively articulate the benefits of our services to target audiences.
• Propose and evaluate pricing options that will resonate with clients and accurately reflect Zones costs and margin objectives.
• Develop social media campaign cadence including blogs, posts, Linked In Live, Webinars, and videos.

• Work closely with the sales team to provide them with the tools, training, and resources needed to effectively sell Technology Lifecycle Services for Store and Branch customers.
• Develop sales collateral, presentations, training modules to support the sales process.
• Conduct sales training and develop sales competency testing.

• Build and maintain strong relationships with key customers, understanding their needs and ensuring our services align with their requirements.
• Develop solution offerings that meet today’s customers in this segment (retail, medical, financial, public sector, other)
• Gather customer feedback and insights to continuously improve our offerings.
• Participate in new customer…