Commercial Kitchen Equipment Technical Specialist

Job Details

Location:

Corporate Headquarters - Carol Stream, IL 60188

Position Type:
Full Time

Education Level: H.S. Diploma or G.E.D and/or Associates

Salary Range: $63,494.00 - $79,369.00

Salary Travel Percentage:
Up to 25%

Job Shift: M-F 8am-4:30pm

Job Category:
Technical Services

Partner with Team Leader(s) to make our customers successful by embracing AJA’s Vision. Under the general direction of the Team Leader is responsible for providing technical/customer support to customers and service agencies.

• Troubleshoots equipment operational, electrical and mechanical problems over the phone.
• Partners with department team members to complete projects and resolve various customer service related issues.
• Reviews and processes warranty claims, runs warranty reports, and communicates concerns as necessary.
• Prepares and reviews technical support documentation.
• Provides repair services on A.J Antunes equipment in-house, local and Worldwide as needed.
• Acts as a liaison between departments to communicate and disseminate all relevant information (i.e. changes or updates and pro‑actively seeks cost effective solutions to meet customer needs).
• Follows-up with customers and partners with technical service team to accurately identify customer equipment issues, prepares remediation plans and provides solutions for correction.
• Ensures effective communication is maintained with all Team Leaders/Members, and adheres to safety policies and procedures.
• Provides technical and operational training to internal and external customers.
• Assists with customer service calls including but not limited to, identifying part numbers for service parts equipment.
• Maintains clean and functional work stations, and troubleshoots equipment as necessary.
• Performs other related duties as assigned by Team Leader(s).

• Excellent technical and functional skills. Ability to troubleshot/Electro‑mechanical equipment.
• 1–2 years related experience in customer support or technical service.
• Must be able to professionally communicate with internal/external customers; address complaints, settle disputes, resolve grievances and conflicts.
• Must work well independently and make sound business decisions.
• Proficient with Microsoft Office (Word, Excel, Outlook) required.
• Minimum High School Diploma and/or G.E.D (Required).
• Associate’s degree in Electronics or equivalent (Preferred).
• Travel 30% of time.
• After hours support (4:30pm to 8:00am) – 20% of time.

• Health Insurance:
  Comprehensive medical, dental, and vision coverage.
• Retirement Plans: 401(k) plan with company match to help you plan for your future.
• Employee Wellness Programs:
  Access to wellness programs, onsite gym, Employee Assistance Program (EAP).
• Life Insurance:
  Basic and supplemental life insurance options.
• Disability Insurance:
  Short- and long‑term disability coverage.
• Paid Time Off (PTO).

Physical Demands and Work Environment:
The physical demands and work environment characteristics listed here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Requirements:
  
  Ability to sit for up to 6–8 hours.
• Must be able to lift/push/pull/carry up to 70 pounds with assistance.
• Work Conditions are normal for an office and manufacturing environment.
• Work environment requires the use of safety equipment to include but not limited to: eye safety goggles, steel toe shoes/boots, and hearing protections while on the manufacturing floor.