Lead Service Associate M-F CT

Lead Service Associate

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer‑first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer.

• Coordinates with supervisor on all warehouse activities and performance
• The ability to lift up to 70 lbs
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand‑up forklifts, high‑lift reach trucks, and order pickers up to heights of 28 feet
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities
• Performs all tasks using defined job processes with a high level of accuracy with minimal supervision
• Utilizes a computer‑based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control
• Ensure transaction accuracy along with safety and quality compliance
• Legal right to work in the U.S.
• Successful completion of a background check

Delivers hands‑on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. Performs manual work that requires advanced skills typically gained through a combination of training and considerable on‑the‑job experience. Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor. Works autonomously within established procedures and practices.

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.

Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face‑to‑face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

• Excellent weekly pay
• 401(k)
• Medical, dental and vision after waiting period
• Other benefits include: short‑term and/or long‑term incentive compensation programs, flexible spending accounts, health savings accounts, dependent care, life and disability insurance, employee assistance, paid holidays, paid sick and family leave, and discounted employee stock purchase program

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., or an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

The base pay for this position ranges from $23.45/hr to $38.10/hr pay is based on several factors including but not limited to market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short‑term and/or long‑term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including individual performance, business unit performance, and/or company performance.