Shop - Fulfillment Centers Operations Associate, Merchant

Tik Tok Shop - Fulfillment Centers Operations Associate, Merchant Support

Location:

Carol Stream

Employment Type:

Regular

Job Code: A58353

Team Overview:
Tik Tok Shop's Supply Chain & Logistics is looking for a Fulfillment Center Operations Associate to support daily operations across our U.S. Midwest/Southeast/South Region fulfillment centers. This role focuses on managing inbound/outbound exceptions, coordinating with third-party logistics partners and internal cross‑functions, and fostering efficient communication channels to enhance both merchant and customer experiences while maintaining LSP relationships. The ideal candidate is detail‑oriented, solution‑ and results‑driven, and experienced in warehouse operations.

• Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers.
• Work closely with the merchant team and quality team to resolve merchant or logistics issues within SLA targets.
• Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling.
• Collaborate cross‑functionally to gather merchant and LSP feedback and identify process improvement opportunities.
• Assist in designing and refining operational SOPs to enhance merchant experience and streamline current processes.
• Monitor each site's returns dwells and process, collaborating cross‑functionally to resolve within SLA.
• Monitor and analyze site performance metrics to ensure service levels are met or exceeded.
• Daily on‑site supervision, monitoring the issues identified in the site.

• Bachelor’s degree or above.
• Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium‑sized one‑piece dropshipping business.
• Strong problem‑solving skills with attention to detail.

• Experience in retail e‑commerce logistics in a warehouse setting.
• Proven success in a fast‑paced operational environment.
• Track record of effective collaboration with cross‑functional teams.
• E‑commerce logistics experience is preferred.

The base salary range for this position in the selected city is $109,440 – $198,360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefit programs at any time, with or without notice.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. Tik Tok is committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at