Shop - Site Operations Manager
Listed on 2026-07-13
-
Management
Operations Management -
Supply Chain/Logistics
Operations Management
Responsibilities
Team Overview:
Tik Tok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.
- Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
- Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
- Responsible for providing strategic and long‑term planning inputs including peak season planning
- Drives continuous improvement to optimize operations and improve productivity
- Champion strategic projects that have network‑wide impact
- Leverages cross functional teams and third party service providers to run a world‑class fulfillment operation and solicit ideas to solve problems
- Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
- Sets clear goals and expectations for team members, measures performance and provides feedback
Minimum Qualifications
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
- 5 years of experience managing third‑party logistics providers/vendors
- Strong project management and continuous improvement skills
- Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
- Track record of success in operations management, including problem solving, capacity planning, cost management, etc.
- Continuous improvement, Lean Six Sigma, Kaizen experience
- Writing training documents and standard operating procedures
Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
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