Quality Specialist

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end‑to‑end service offerings, there’s really only one:
Zones – First Choice for IT. Zones is a Global Solution Provider of end‑to‑end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

The Quality Specialist resides at the Carol Stream, IL technology solutions center site and will primarily support the Clifton Park, NY and Kent, WA logistics operations by helping to maintain and improve the Quality & Environmental Management System (QEMS). This role partners with site leadership to support R2v3 and ISO compliance, internal & external audits, document control, customer issue tracking, corrective actions, and continuous improvement initiatives.

The ideal candidate is detail‑oriented, analytical, and collaborative, with experience in quality systems, process improvement, and operational reporting within a fast‑paced distribution or logistics environment.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Support the maintenance, documentation, and continuous improvement of the Quality & Environmental Management System.
• Help ensure compliance with R2v3 (handling of EWaste responsibility), ISO 9001, 14001, and 45001 and other applicable quality and environmental standards.
• Track customer‑facing issues, assist with root cause analysis, and support corrective and preventive action processes.
• Maintain document control processes to ensure procedures and records are current, accurate, and properly managed.
• Assist with all internal and external audits, KPI reporting, management review preparation, and site‑level quality improvement efforts.
• Monitor quality‑related processes within the logistics operation and support initiatives that improve performance and customer satisfaction.

• Bachelor’s degree or equivalent experience required.
• Experience supporting or auditing R2v3, ISO 9001, ISO 45001 and ISO 14001 compliance in a quality‑focused environment.
• Knowledge of operational planning, data analysis, reporting, and quality management processes.
• Experience evaluating customer needs, service quality, and customer satisfaction outcomes.
• Strong organizational, verbal, and written communication skills.
• Proficiency in Microsoft Office, especially Excel, and familiarity with database or administrative systems.
• Ability to work independently, prioritize effectively, and contribute in a team‑oriented environment.
• Willingness to travel to the other TCS’s at a minimum of twice a year.

• Six Sigma certification is a plus.

Qualified candidates can expect a salary range of $60,000–$70,000.

Zones offers a comprehensive benefits package. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance with individual state requirements.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E‑Verify.