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Customer Experience & Retail Operations Leader
Job in
Carol Stream, DuPage County, Illinois, 60158, USA
Listed on 2026-07-18
Listing for:
Goodwill Greater Milwaukee & Chicago
Full Time
position Listed on 2026-07-18
Job specializations:
-
Retail
Merchandising
Job Description & How to Apply Below
The Customer Experience Manager (CEM) oversees the customer and donor experience, drives store productivity, and ensures achievement of sales and margin targets while maintaining brand standards. The role includes managing Softline's Front of House operations (shopper track, cash office functions), Purchased Goods for Resale (PGFR), merchandising, and seasonal sets.
The CEM ensures all merchandise, including PGFR, adheres to company brand guidelines and meets customer expectations, conducts
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