Security Guard​/Guest Services

Position Summary

We are seeking a professional, alert, and customer-service-focused Cannabis Security Guard / Guest Services Associate to help maintain a safe, secure, and welcoming environment for our customers and staff. This position combines security responsibilities with front-door guest services, including , customer check-in, and support for curbside pickup orders.

The ideal candidate is dependable, observant, professional, and comfortable interacting with customers while enforcing company policies and applicable cannabis regulations.

Monitor the facility, entrances, exits, parking areas, and surrounding areas for safety and security concerns.

Maintain a visible security presence and help prevent theft, unauthorized access, and other security incidents.

Respond professionally to disturbances, emergencies, and safety concerns.

Follow all company security procedures and applicable laws and regulations.

Document and report incidents, suspicious activity, and policy violations to management.

Maintain confidentiality regarding customers, employees, business operations, and security procedures.

Verify customer identification and eligibility before allowing entry, in accordance with applicable laws and company policies.

Ensure IDs are valid, authentic, and meet required age and identification standards.

Greet customers in a professional and welcoming manner.

Check guests in using the company's designated system or process.

Answer basic customer questions and direct customers to the appropriate staff member when needed.

Maintain an organized and professional reception/check-in area.

Assist with the curbside pickup process and communicate with customers when they arrive.

Verify customer identification and order information as required.

Coordinate with dispensary staff to ensure orders are brought to the designated pickup area.

Help maintain a safe and orderly curbside pickup area.

Follow all company procedures regarding customer verification, order handoff, and documentation.

Provide friendly and professional customer service throughout the pickup experience.

Must meet all applicable legal requirements to work in a cannabis facility/security position.

Previous security, loss prevention, hospitality, retail, cannabis, or customer-service experience preferred.

Strong observation and communication skills.

Professional appearance and demeanor.

Ability to remain calm and professional in stressful situations.

Ability to stand and walk for extended periods.

Reliable attendance and punctuality.

Comfortable using basic technology, check-in systems, and communication devices.

Ability to follow detailed procedures and company policies.

Must be able to work evenings, weekends, and holidays as needed.

Safety & Security Awareness

Customer Service

Attention to Detail

Professional Communication

Conflict De-escalation

Reliability & Accountability

Teamwork

Policy & Regulatory Compliance

Ability to stand and walk for extended periods.

Ability to regularly move throughout the facility and outdoor areas.

Ability to respond quickly to safety or security situations.

Ability to lift and carry items within the requirements of the position.

All responsibilities must be performed in accordance with applicable state and local cannabis laws, regulations licensing requirements, and company policies. This position is expected to maintain a high standard of professionalism, safety, and customer service at all times.

The following requirements apply to this position based on the duties assigned and all applicable Illinois laws, IDFPR rules, and the Cannabis Regulation and Tax Act. Final credential requirements will be determined based on the employee's specific duties and access privileges.

Employees must meet all applicable IDFPR requirements for registration as a security employee, including required fingerprint-based background screening.

Employees must complete the applicable Illinois-mandated security training, including the required basic training applicable to their security position.

Successful completion of the IDFPR agent application process.

Required fingerprint/background-check process.

Maintaining a valid dispensing organization agent identification card.

Completing required cannabis training within the applicable time period.

Completing required annual training and maintaining documentation of that training.

IDFPR currently requires agents involved in the handling of cannabis to complete Responsible Vendor Program training from an IDFPR-approved Responsible Vendor within 90 days of beginning employment. Adult-use agents are also required to receive 8 hours of annual training from the dispensing organization.

Acceptable forms of government-issued identification.

How to properly…