Junior Equipment & Service Technician; Beverage Industry

Who We Are:

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From Draft Kings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of.

And of course, the snacks are the cherry on top!

Crafty is seeking a Junior Service Technician to join our Chicago market operations team, reporting to our Equipment & Service Manager. This is a full-time, on-site role, requiring availability Monday through Friday, with travel to client offices within the Chicago Market.

• Training Videos: Employees will be provided with a variety of videos and manuals to review. These materials will facilitate an understanding of the equipment's functionality.
• Customer Interaction: Employees will communicate clearly with customers, explaining diagnoses and repairs to ensure they are informed and satisfied.
• Preventive Maintenance: Employees will perform preventative maintenance on customers' equipment to help keep it working properly and to avoid downtime.
• Installation: Employees will assist with the installation of large or heavy equipment, ensuring seamless operation from the outset.
• Service Calls: Employees will conduct on-location service calls, delivering professional and personable service.
• Inventory: Employees will maintain a proper inventory of parts and filters in their service vehicles to enable first-visit repairs for clients.

• Customer Service Excellence: The ability to ask pertinent questions, listen actively, and resolve customer concerns with empathy and professionalism is essential.
• Detail-Oriented: Meticulousness and a keen eye for detail to ensure that all repairs are completed correctly the first time are required.
• Adaptability: The capacity to learn from superiors and share thoughts is a requirement.
• Team Player: The ability to collaborate effectively in a team environment and contribute to a positive workplace culture is essential.
• Efficiency: The ability to maintain quality while working in a fast-paced environment.

• Background knowledge of electrical circuits and plumbing is preferred.
• Exceptional customer service skills and a strong customer focus.
• A valid driver's license with no infractions is required for local service appointments.
• A curious mindset and a strong desire to learn and develop professionally.
• Adaptability and problem-solving abilities to address diverse challenges and provide effective solutions.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

• Goal #1 — On-the-Job Training & Probationary Evaluation: During the initial 45-day probationary period, the Junior Service Technician will shadow a Service…