Family Support Case Specialist

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position will facilitate group classes for caregivers, assist program participants in gaining access to community resources, and work with volunteers to help clients adjust to life in the U.S. Additionally, the position will focus on supporting case managers as well as provide Medicaid funded case management service. A successful candidate will demonstrate a proven ability to assist immigrants in achieving stability and overcoming barriers that hinder healthy integration.

This position is grant funded.

• Facilitate topic‑specific group sessions for a specific number of individuals in caregiving roles annually, covering topics such as self‑care, health promotion topics, psychosocial education, and caregiving resources. The focus on groups will be to provide support and community connection for those who are caregivers for older adults, disabled children, or disabled adults living in the household.
• Develop curriculum and pre/post tests for each topic presented.
• Work closely with volunteers providing support in the form of transportation, childcare, materials, or specific facilitation for group sessions.
• Collaborate with the Services to Older Refugee (SOR) team to provide meaningful group services that include both caregiver and older adult.
• Meet with ethnic community leaders to assess needs and promote group programming.
• Collaborate and provide training for community partners, mutual aid associations, and churches.
• Collaborate with appropriate WR staff around service provision as necessary.

• Conduct plan of care and assess needs, strengths, barriers, and set goals with each participant receiving individual case management and checking in at least once every 30 days to ensure goal achievement.
• Work with individuals funded through Medicaid to provide case management supportive services. For Medicaid funded activities, conduct all necessary assessments and follow up through IM+CANS.
• With the goal of 3‑9 months, exit client once all goals have been completed, conduct assessments and close out plan of care.
• Regularly assist other case specialists with case management tasks when capacity allows.
• Complete other duties as assigned.

• Write detailed case notes for each task/client interaction. Keep track in two different systems based on client service. Ritten is used for Medicaid and Dynamics for everything else.
• Retrieve the signatures of each participant and complete all necessary program paperwork.
• Write monthly stories and provide input for grant reports.
• Research topics and gather information for group sessions and the effectiveness while utilizing evidence‑based practices and peer reviewed…