Operations Coordinator

Benefits

• Retirement
• Dental & Vision
• Health insurance
• Paid time off

EVTCC is hiring a full-time Operations Coordinator to manage and coordinate essential operational workflows that directly enable exam delivery and certification services. This role is customer-facing and detail-intensive, and it requires strong follow-through, discretion, and the ability to manage deadlines.

The Operations Coordinator works under the supervision of the Operations Manager and is accountable for executing assigned workflows end-to-end, escalating exceptions, and ensuring deadlines are met.

• Execute and track exam-cycle logistics (as assigned) end-to-end, including preparation, shipping coordination, confirmations, and issue follow-up.
• Execute scoring workflow and results distribution with accuracy checks, recordkeeping, and deadline adherence.
• Provide customer service coverage for phones, general email, and mail, including issue triage and escalation.
• Process level entries and certificates accurately and timely.
• Manage order fulfillment end-to-end.
• Complete registration entry and payment processing, including accurate recordkeeping.
• Support Validation Conference preparation and logistics.
• Maintain office organization and assist with office operations under the supervision of the Operations Manager.
• Coordinate social media as assigned.
• Provide additional operational support for the Manager (Executive) and Operations Manager as needed.

• High school diploma or GED.
• Strong attention to detail and ability to follow documented procedures.
• Strong customer service, communication, and listening skills.
• Comfort with spreadsheets and databases; willingness to learn new systems.
• Ability to handle sensitive customer and financial data with confidentiality.

• Associate’s degree or relevant experience.
• Experience in office administration, operations coordination, customer service, certification/testing administration, or a related support role.