Corrugated Customer Service

Cross Container Corporation is a leading family-owned manufacturer of custom made-to-order corrugated packaging based in Carpentersville, Illinois. Our experienced sales team manages projects from initial design to final delivery, ensuring quality and precision throughout the process. Operating from a 260,000-square-foot facility equipped with advanced box manufacturing equipment, we provide efficient and flexible solutions to meet our customers' unique packaging needs.

This is a full-time on-site role for a Corrugated Customer Service position located at our manufacturing facility in Carpentersville, IL. The Corrugated Customer Service representative will handle customer inquiries, provide support to ensure customer satisfaction, and manage communication through phone calls and other channels. The role also involves assisting with order processing, addressing customer concerns, and maintaining records to ensure an exceptional customer experience.

• Strong skills in Customer Support, Customer Service, and delivering excellent Customer Experience
• Proficiency in ensuring Customer Satisfaction and managing customer relationships effectively
• Attention to detail and the ability to manage multiple tasks in a fast-paced manufacturing environment
• Proficiency in using Amtech is a must
• Prior experience in customer service or a related role in the manufacturing or packaging industry is preferred