Zoo Guest Services Lead

Lead the Guest Experience at Randall Oaks Zoo!

Are you passionate about customer service, leadership, and creating memorable experiences for guests? The Dundee Township Park District is seeking a Zoo Guest Services Lead to help oversee daily front-of-house operations at Randall Oaks Zoo. This role is perfect for an organized, energetic individual who enjoys working with people, leading a team, and contributing to a fun and welcoming environment for visitors of all ages.

• Provide exceptional customer service and oversee the overall guest experience throughout the Zoo.
• Open and prepare front-of-house operations each day.
• Handle cash, credit card, and other financial transactions accurately and responsibly.
• Maintain inventory for the gift shop and concession areas.
• Lead, support, and supervise a team of seasonal cashiers.
• Complete inspections, reports, and operational records in a timely manner.
• Monitor zoo grounds, signage, walkways, parking areas, and safety equipment.
• Assist with custodial, maintenance, and safety-related tasks as needed.
• Serve as the on-site incident commander during zoo operating hours when necessary.
• Represent the Dundee Township Park District with professionalism, positivity, and excellent customer service.

• Associate's or Bachelor's degree in Business, Hospitality, or a related field preferred.
• Three years of progressively responsible experience in hospitality, guest services, recreation, tourism, or a similar field preferred.
• Previous leadership or supervisory experience is highly desired.
• Strong organizational, communication, and customer service skills.
• Comfortable handling cash and managing multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and willing to learn recreation and point-of-sale software systems.
• Able to remain calm and make sound decisions during emergencies or high-stress situations.
• Bilingual English/Spanish skills are strongly preferred.
• Ability to work outdoors in varying weather conditions and perform moderate physical activity.

• Monday through Friday, 8:30 AM to 12:30 PM
• Approximately 20 hours per week
• Occasional weekends, holidays, and special events as needed

• Free memberships to our Randall Oaks Zoo
• Free/discounted District programs, merchandise, and concessions
• Access to Credit Union

If you enjoy working with people, leading a team, and helping create an exceptional experience for our Zoo guests, we'd love to hear from you.