Order Entry Specialist

Job Location:

BC1 - Carpinteria, CA 93013

Position Type:
Full Time

Salary Range: $20.00 - $28.27 Hourly

Job Category:
Customer Service

Position:
Order Entry (OE) Specialist

Service leads the customer experience. Delivering an exceptional customer experience requires a unified front across the entire company. In this dynamic, service teams not only respond to customers requests but increasingly function as additional sales channels and brand ambassadors. The OE Specialist verifies that the ordering customer information, billing information, project and product details, and commission splits provided by our sales partners are received with all necessary information and entered with precision.

As a member of the service team, the OE Specialist must always exhibit our core values; everything must be done with Quality as the driving force.

• Create a customer-centric sales and service approach throughout BEGA to drive brand loyalty.
• Differentiating BEGA by consistently offering proactive & consultative customer engagement.
• Establish robust operational systems to deliver a unified & solutions oriented experience.
• Ensure conversational customer interactions to further our brand's recognition and reputation.
• Drive team engagement & ownership with core values, training, empowerment and accountability.
• Demonstrate a high standard of work ethic, professionalism, punctuality and reliability at all times.
• Show strong attention to details and the ability to prioritize and delegate order workload among the team.
• Challenge the process! Evaluate, promote, and support continuous improvement every day.
• Act with respect, integrity, ownership and accountability at all times; BEGA's pillars of leadership.
• Ensure quality above all, consistently working towards zero errors or defects in everything we do.
• Enter 100% of all customer purchase orders received by 3:00 PM or earlier within the day received.
• Achieve productivity standards for the OE process are met daily (30 orders entered per day).

• Minimum of an associate's degree (AS/AA) from a two-year college or technical school.
• Customer service experience of any kind is preferred but not required. Training will be provided.
• Must have the capacity to learn and navigate software programs and business systems quickly.
• Must have strong problem solving skills and an analytical approach to all tasks.
• Strong interpersonal skills are required, written and verbal communication skills must be excellent.
• Possesses a positive, professional attitude, and a willingness to be part of a team environment.

Data entry and delegation of 50-75 customer purchase orders per day.

We offer an attractive compensation package, including health care, 401(k), vacation and personal pay, educational reimbursement program, on-site gym, jogging path, wellness programs and a remarkable work environment.