Systems Support Associate; Summer

Career Opportunities with Public Impact, LLC

Public Impact is a national education management consulting firm based in Chapel Hill, N.C. Our mission is to improve education dramatically for all students, especially students whose needs have not yet been well met. We collaborate with teachers and school and system leaders to implement changes that will help the students they serve, and believe that if we focus on a core set of promising strategies for change, we and our partners and clients can make bold improvements for all students, with long-term financial sustainability and success.

Toward that end, we:

• Extend the reach of excellent teaching to all students, through Opportunity Culture School Design, an initiative to redesign staffing, pay and instruction for higher-growth learning and educator satisfaction. Multiple third-party studies have shown that students supported by Multi-Classroom Leader educators (an Opportunity Culture role) add an extra half year of learning annually, on average. Teachers in these schools are about twice as likely to recommend teaching compared to other teachers nationally, and teacher turnover and vacancies have declined in studied schools.
  
  Schools in seventeen states and Washington, D.C. now have Opportunity Culture schools.
• Use data, research, and curious problem-solving to create and spread high-impact innovations and solutions for education policy and management challenges.

Will join an experienced administrative team that works on a range of systems supporting employee success and business fundamentals including HR operations, facilities, IT, finance, internal processes, and others. The team often works collaboratively and cross-functionally to ensure internal systems run reliably and smoothly, and employees have the tools and support they need to do their jobs well. By maintaining strong administrative systems, the admin team enables colleagues across the organization to focus on impactful, mission-driven work in education and supports the organization’s ability to grow, adapt, and thrive.

• Provide administrative assistance for grant management activities, with the opportunity to take on increased responsibility over time.
• Assist with administrative requirements related to Requests for Proposals (RFPs), as needed.
• Assist with collecting, organizing, and formatting agendas and reports for invoicing and billing purposes.
• Process monthly expense reports.
• Assist with facilitator contracts.

• Provide administrative support for benefits-related processes, including open enrollment assistance, maintaining benefits documentation, and tracking employee eligibility for benefits such as the 401(k) plan.
• Support the identification, tracking, and documentation of required employee trainings (e.g., harassment prevention training).
• Assist with employee recordkeeping, including secure and accurate paperwork retention.
• Assist with tracking paid time off (PTO) and paid sick leave in accordance with organizational policies.

• Support organizational compliance by assisting with regulatory documentation and tracking requirements.
• Monitor third-party use of the organization’s trademarks.
• Support required background and registry checks, including for current employees and new hires.

• Manage or contribute to the organization’s internal newsletter, including content compilation and formatting.
• Assist with basic IT-related administrative support or coordination.

• Support facilities maintenance efforts and coordinate occasional office projects to ensure a safe, welcoming, and functional office environment for team members.
• Serve as a point of coordination with vendors or internal stakeholders as needed for facilities-related matters.

• Serve as a collaborative and dependable member of a mission-driven team committed to making a positive…