Relationship Banker

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions for clients
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• High School Diploma / GED / Secondary School or equivalent
• Must be able to work weekends and/or extended hours
• May be scheduled at any financial center location within a reasonable distance
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
• Ability to collaborate effectively and build strong relationships
• Effective and confident communication skills
• Ability to identify solutions for new and existing clients based on their needs
• Ability to learn and adapt to new information and technology platforms
• Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
• Strong critical thinking and problem-solving skills
• Ability to efficiently manage time and capacity
• Desired: experience in financial services and knowledge of the financial services industry, products, and solutions
• Desired: one year of successful sales experience in a salary plus incentive environment with individual sales goals
• Desired: six months of cash handling experience
• Desired:
  Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration, or finance

Demonstrates strong client engagement and relationship-building skills while effectively managing cash transactions and adhering to banking regulations. Proficient in educating clients on mobile and online banking solutions to meet their financial goals.

• Client Engagement
• Cash Handling Experience
• Financial Services Knowledge
• Effective Communication Skills
• Problem-Solving Skills

• Cash Transactions Processing
• Mobile Banking Education
• Online Banking Education
• ATM Self-Service Education
• Time Management

• Relationship Building
• Critical Thinking
• Collaboration
• Motivation
• Adaptability

• High School Diploma
• GED

• Financial Services
• Sales Experience
• Financial Products
• Operational Excellence
• Risk Culture