IT Support Engineer

Position: IT Support Engineer I
Salary : $62,823.00 - $76,644.00 Annually
Location : Carrboro Town Hall
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Department: Information Technology
Opening Date: 05/28/2026
Closing Date: 6/26/2026 11:59 PM Eastern
FLSA: Exempt
Pay Grade Salary Range: $62,823 to $97,339

General Definition and Conditions of Work

The IT Support Engineer I position's job duties span all aspects of end user support which includes, but is not limited to desktop, network, general security, email, phone system, inside and outside cable plant and cloud support; does related work as required. The Support Engineer 1 position performs intermediate professional and technical work and assists with technology implementations. The position maintains a varied workload that requires frequent context switching across a large selection of technologies.

The Support Engineer I position reports directly to the Support Engineer II position. Work is performed under moderate to regular supervision by the Support Engineer II position.
This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects, and some medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects;

work requires climbing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, assembly or fabrication of parts at or within arm's length, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities;

the worker is subject to inside and outside environmental conditions.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Physical Requirements
This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting;

work requires close vision, ability to adjust focus, depth perception and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts within arm's length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities;

work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Essential Functions

• Configuring, installing and maintaining workstations, network connections for workstations and networked and standalone printers; providing frequent technical support and training to users; troubleshooting, repairing and maintaining computer software, hardware, printers and office equipment; installing and upgrading information systems; preparing and maintaining files and records.
• Performs workstation maintenance and end user support;
• Performs all new workstation setup and deployment;
• Maintains, creates and updates hard disk images for new workstation deployment;
• Maintains, upgrades and creates workstation software images; updates processes and software;
• Pulls copper and fiber cable, works in ceilings and with network fiber optic and traditional OSP with other IT staff;
• Trains users on workstation PCs and software;
• Conducts phone system maintenance; resolves end user problems; works with repair/support vendor;
• Conducts video/streaming/camera equipment maintenance; resolves end user problems; works with repair/support vendors;
• Performs related tasks as required.
• May occasionally participate in Town/public events representing IT.

Education and Experience

Any combination of education and experience equivalent to graduation from an accredited college or university with major course work in electronic data…