Retail Training Manager

Overview

We believe Running Changes Everything. Fleet Feet is the largest running retailer in the country, with more than 280 stores and a robust e-commerce site. We pride ourselves on an inclusive environment and unmatched service and support for every customer. We run together to solve problems, reach goals, encourage others, and champion our brand.

As a member of the Retail Experience Team, the Retail Training Manager will assist with leading retail education and training strategies, focusing on store-level retail trainers and the development of future brand leaders. This position is hybrid, with the expectation of being in the office 3 days per week.

• Lead our Retail Experience Manager training from the overall strategy to execution.
• Drive brand-wide sales metrics by focusing on education for store-level retail trainers/managers
• Maintain and grow a network of Retail Experience Managers across the brand
• Create newsletters highlighting new resources and training focuses monthly
• Facilitate calls that enable Retail Experience Managers to collaborate monthly
• Plan and execute the annual Retail Experience Summit
• Monitor performance of Retail Experience Managers to identify opportunities
• Provide support to individual Retail Experience Managers as needed

In addition, this position will lead and support other key training and education initiatives, including:

• Present training classes at regional trainings and the annual conference as needed
• Support the training of individuals in our Operating Partner Development Program as needed
• Lead training sessions for new Franchisees as needed
• Create and maintain written guides through our company intranet
• Create and maintain video training content through Fleet Feet University
• Partner with other departments to support all aspects of sales and service training

Additional retail experience initiatives may be assigned as business needs evolve.

• Minimum of five years of experience as a retail trainer or similar role
• Ability to travel periodically, up to 25%
• Retail store management experience preferred
• Run specialty industry experience preferred
• Strong presentation skills and comfortable speaking in front of large audiences
• Experience with Microsoft Word, Excel, PowerPoint, and retail POS systems
• Excellent communication (verbal and written) and facilitation skills
• Passionate, positive, self-motivated, and detail-oriented
• Collaborative and customer-centric

• 401(k) with 4% Company Match: Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts: Savings on industry-leading products and specialized training programs.
• Professional Development: Mentorship opportunities, employee resource groups, and ongoing learning sessions.
• Community Engagement: Local outreach and service initiatives aligned with our mission.
• Inspiring Team Culture: Supportive, passionate teammates who live the mission daily.
• Benefits
  
  Summary:
  
  For full-time employees (30+ hours/week), see the Fleet Feet benefits summary for healthcare, wellness, and more.

We are an equal opportunity employer and believe that teams with people from diverse backgrounds, experiences, abilities, and perspectives contribute to our success. Our dedication to inclusion is reflected in our hiring practices, workplace culture, and community engagement. Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.