Retail Training Manager

Overview

As a member of the Retail Experience Team, this position will assist with leading retail education and training strategies, focusing on store-level retail trainers and the overall development of our future brand leaders.

• Drive brand-wide sales metrics by focusing on education for store-level retail trainers/managers
• Maintain and grow a network of Retail Experience Managers across the brand
• Create newsletters highlighting new resources and training focuses monthly
• Facilitate calls that enable Retail Experience Managers to collaborate monthly
• Plan and execute the annual Retail Experience Summit
• Monitor performance of Retail Experience Managers to identify opportunities
• Provide support to individual Retail Experience Managers as needed

• Present training classes at regional trainings and annual conference as needed
• Support the training of individuals in our Operating Partner Development Program as needed
• Lead training sessions for new Franchisees as needed
• Create and maintain written guides through our company’s intranet
• Create and maintain video training content through our Learning Management System, Fleet Feet University
• Partner with other departments to support all aspects of sales and service training

Additional retail experience initiatives may be assigned as business needs evolve.

• Minimum of five years of experience as a retail trainer or similar role
• Ability to travel periodically, at times up to 25%
• Retail store management experience preferred
• Run specialty industry experience preferred
• Strong presentation skills and comfortable speaking in front of large audiences
• Experience with Microsoft Word, Excel, PowerPoint, and retail POS systems
• Excellent communication (both verbal and written), collaboration, and facilitation skills
• Passionate, positive, self-motivated, and detail-oriented
• Collaborative and customer-centric