Program Specialist - Facility Telehealth Coordinator

Program Specialist
- Facility Telehealth Coordinator

• Department: Department of Veterans Affairs

This position is located in the Connected Health, Community Care Department section of a VA Medical Center. Connected Health supports facility implementation and daily operations of Veteran facing digital tools and non-urgent digital communication channels to help Veterans access information and interact with their care teams.

Duties include, but may not be limited to the following:
Plans and coordinates administrative requirements for facility virtual health operations by reviewing national, VISN, and facility policies; identifying required local actions. Developing implementation steps; assigning responsibilities to services; and establishing completion timelines.

Drafts facility procedures by summarizing policy requirements, preparing initial procedure language, collecting edits from involved services, and producing final versions for approval and distribution.

Develops communication materials that support virtual health priorities by gathering source information from program offices and services, drafting internal announcements and educational content, coordinating reviews with Public Affairs, incorporating required edits, and distributing approved materials through established channels.

Prepares administrative portions of clinic configuration request packets by identifying required stop codes, verifying packet completeness, compiling supporting documents, and forwarding packets to scheduling/build teams for action.

Supports implementation of new or updated telehealth modalities by identifying required administrative preparation steps, collecting information from services, verifying that administrative prerequisites are complete, and documenting outstanding requirements for follow up.

Reviews modality utilization, secure messaging activity, and appointment data to identify administrative patterns affecting program operations and documents administrative causes requiring leadership attention. Maintains program documentation, action logs, and communication archives to support continuity of operations and ensure accurate recordkeeping.

Reviews Connected Care readiness checklists, VISN readiness templates, and facility preparedness documents to determine the status of administrative readiness elements and identifies incomplete or missing administrative actions required for compliance. Determines administrative causes for incomplete readiness items by reviewing service responses, required workflow steps, and policy requirements, and communicates required actions to responsible supervisors.

Coordinates training required for virtual health activities by reviewing national and VISN training requirements, identifying affected staff groups, drafting training plans, preparing outlines of training materials, collecting content from subject matter experts, scheduling sessions, distributing materials, and recording training completion.

Reviews training completion reports to identify staff or services with outstanding requirements, determines administrative reasons for non-completion, and communicates follow-up actions to supervisory staff. Reviews administrative workload capture error reports and encounter closure audits to identify errors in stop code usage, procedural completion, or administrative sequencing.

Communicates corrective actions to service supervisors; and records completion in workload tracking logs. Maintains readiness and training tracking systems to ensure leadership has accurate and timely information regarding facility status.

Coordinates virtual health projects by developing project task lists, establishing milestone schedules, assigning administrative responsibilities to participating services, collecting status updates, recording milestone progress, and preparing consolidated project summaries for leadership review. Reviews administrative workflow across services to identify bottlenecks, delays, or breakdowns in administrative handoffs by comparing required steps to documented actions.

Maintains project documentation, reporting archives, and workflow analysis logs to support decision-making and ensure accurate historical records. Other duties as assigned.

Work Schedule:

Monday
- Friday 7:30am - 4:00pm Virtual:
This is not a virtual position.

Position Description/PD#:
Program Specialist
- Facility Telehealth Coordinator/PD636D-304870 Relocation/Recruitment

Incentives:

Not Authorized Critical Skills Incentive…