Customer Service Representative Job Carroll area,Iowa USA,Customer Service/HelpDesk

EEO Employer

This is not a remote position.

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY

The Customer Service Representative position is responsible for assisting customers with requests for bank services via phone, chat, and/or email. This position will handle basic inquiry calls, along with completing research for customers with internet and telephone banking issues. The Customer Service Representative will also handle a variety of daily tasks supporting processing and online banking functions.

BENEFITS

Availa Bank offers a rich selection of benefits you can personalize to support you and your family’s needs. Benefits may include:

Medical, Dental & Vision Plans
Option for Health Savings Account (HSA)
Life Insurance (Company paid for employee)
401K and Employee Stock Ownership Plan (ESOP)
Company Paid Short & Long Term Disability Insurance
Flexible Spending Account (FSA) & Dependent Care
Eligibility for Tuition Assistance and Discounts
Employee Assistance Program (EAP)

CUSTOMER SERVICE REPRESENTATIVE ESSENTIAL DUTIES AND

ACCOUNTABILITIES

Provides courteous and timely service to all customer needs from a variety of sources

Assist customers with routine account-related requests such as answering questions concerning accounts, statements, online banking features, and other customer needs as they arise

Direct requests and/or callers to the appropriate staff or department throughout the bank

Cross-sell bank products and services to current and potential customers

Assist with processing functions such as creating new online banking letters, address changes in bill pay and online banking, verifying and reporting account balances, and completing Checkback processes

Respond to customer requests via email, telephone, and/or chat

Requirements CUSTOMER SERVICE REPRESENTATIVE ROLE

QUALIFICATIONS:

Education

High school diploma or equivalent required

Experience

Accounting or banking experience encouraged

Other

Skills and Abilities

Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
Exceptional oral, written, and interpersonal communication skills
with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence
Must be able to multi-task in a fast-paced environment
Maintain a complete understanding of regulatory and compliance policies and procedures
Exhibit patience; remain personable and provide a positive experience
Demonstrate a level of knowledge and skills equivalent to a Universal Banker I
Must be able to work flexible hours and shifts

#J-18808-Ljbffr