Customer Service​/Information Services Support Representative

Job Description:

GENERAL

SUMMARY:

Provides customer service and technical support to internal and external customers by processing orders, answering questions, resolving issues, and supporting office and warehouse systems. Serves as a primary point of contact for customer inquiries, sales support, transportation support, and I.S. support desk requests.

ESSENTIAL JOB FUNCTIONS:

Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues. (60%)

Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees. (15%)

Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary. (10%)

Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems. (5%)

Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed. (5%)

Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs. (5%)GENERAL

SUMMARY:

Provides customer service and technical support to internal and external customers by processing orders, answering questions, resolving issues, and supporting office and warehouse systems. Serves as a primary point of contact for customer inquiries, sales support, transportation support, and I.S. support desk requests.

ESSENTIAL JOB FUNCTIONS:

Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues. (60%)

Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees. (15%)

Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary. (10%)

Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems. (5%)

Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed. (5%)

Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs. (5%)

#CM-ALL

Qualifications:

High school diploma or equivalent required.
1–2 years of experience in a customer service, support desk, or related environment preferred.
Experience working in a high-volume phone environment and familiarity with office or warehouse systems is beneficial.

Company description

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America — offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our ;

(2) the "EEO is the Law" and ; and (3) the .