Service Manager

Service Manager

Rueter's is growing—and we're looking for a driven, results-oriented Service Manager to lead our Carroll, Iowa location. This is a key leadership role responsible for service department performance, team development, and customer satisfaction, with a strong focus on operational excellence and financial results.

As a trusted dealer of premier agricultural and construction equipment, Rueter's is committed to delivering exceptional service at every stage. If you're a motivated leader who thrives in a performance-driven environment and enjoys building strong teams, this is your opportunity to make an impact.

• Manage service department performance, including revenue, profitability, and efficiency metrics
• Understand and drive key financial outcomes such as labor margins, billable hours, and cost control
• Develop and maintain consistent workflow through effective scheduling of technicians and jobs
• Monitor and improve shop productivity, turnaround time, and work quality

• Lead, coach, and develop a high-performing team of service technicians
• Set clear expectations and performance goals, and hold team members accountable
• Foster a positive, safety-first, and team-oriented culture
• Ensure technicians maintain required certifications and training standards

• Serve as the primary point of contact for service-related customer needs
• Provide accurate repair estimates and ensure timely communication throughout the service process
• Resolve customer concerns with professionalism and urgency
• Build strong, long-term relationships that reinforce the Rueter's brand

• Review and approve work orders for accuracy, completeness, and timely billing
• Ensure all service documentation is maintained accurately and consistently
• Establish and improve processes to drive efficiency and customer satisfaction
• Maintain compliance with safety, environmental, and operational standards

• Oversee shop tools, equipment, and annual inventory processes
• Manage consumable expenses and department costs
• Ensure all operations meet safety regulations and company standards

• Proven leadership experience in a service, mechanical, or heavy equipment environment
• Strong understanding of agricultural and/or construction equipment systems (mechanical, electrical, hydraulic)
• Ability to manage financial performance, KPIs, and operational workflows
• Excellent communication and customer service skills
• Strong organizational and problem-solving abilities
• Valid driver's license

• Combination of office and shop settings, with occasional outdoor/field work
• Hands-on leadership presence in a fast-paced environment

• Established, respected company with strong regional roots
• Opportunity to lead a team and directly impact business performance
• Supportive, team-focused culture with growth potential
• Competitive compensation and benefits package

Rueter's is an equal opportunity employer committed to creating an inclusive environment for all employees.