Broadband Specialist

Position

Broadband Specialist I (Field Technician)

Primary focus on new installations of cable television and broadband services, driving a company van, visiting customer homes, and representing Mediacom to customers. Duties include installation, changes of service, outlet installation, disconnection, payment collection, and special installation requests.

• Company provided vehicle and gas card
• Paid on-the-job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, flex paid time off
• 401K with generous company match
• Pay increases through self-guided training
• Performance bonus potential
• Employee discounts on Mediacom services; reimbursement where services unavailable
• Education enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee wellness program

• Install customer drop installations (exterior and interior) from tap to antenna terminals in single and multiple unit dwellings, including pre-wired units
• Perform new connections, reconnects, requested and non-pay disconnects; add outlets; install and remove converters; upgrade or downgrade service
• Analyze picture quality and judge acceptability after cable installation
• Use connectors, fasteners, wire, and hand tools
• Operating CATV hand and power tools as required
• Complete paperwork as prescribed by system management
• Read signal levels using a field strength meter and troubleshoot installation problems; install tap-off devices and maintain clearances
• Climb poles with proper equipment (safety belt, safety strap, climbers), ladders, or other structures as needed
• Lift and carry loads up to 100 lbs., work in confined spaces such as crawl spaces
• Use and maintain VOM or DMM to check for open/short circuits and measure voltage
• Read drop system layouts from blueprints
• Inform customers of FCC rules and company policies
• Drive company vehicle and maintain it, including bucket truck use
• Generate additional revenue through sales techniques and promoting product options and promotions
• Perform cleanup, salvage of wrecked materials, provide assistance to other employees as directed
• Adhere to codes, guidelines, procedures, and safe work practices to provide outstanding customer service

• No experience required
• High school diploma or GED required
• Valid driver’s license with satisfactory driving record
• General mechanical and consumer device knowledge
• Good communication and interpersonal skills with customers and coworkers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Flexible work hours, including evenings, weekends, holidays, and overtime as required

• Frequent handling of heavy objects (approx. 50-100 lbs.) and heavy hand tools

Mediacom Communications is committed to equal employment opportunity for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Salary range: $17.00 - $18.50 an hour. The final offer considers experience, skills, education, and certifications.